Job Opportunities API

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally. We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours? IT ERP Analyst, OTC Location: Apodaca, Nuevo Leon, or Sau Paulo, Brazil, or Campinas, Brazil. One of the pillars of our North American division is spread across different sites where a blend of manufacturing and fabrication occurs. At each location we pride ourselves on exemplary safety and employee-first standards, as we pioneer production processes to be best in class. It is our focus on quality and growth that makes us an employer of choice and helps us maintain our culture of excellence. Position Overview The IT ERP Analyst, OTC serves as the functional subject matter expert for SAP S/4HANA Order-to-Cash (OTC) processes, supporting the design, implementation, optimization, and ongoing maintenance of critical business solutions. This role partners closely with business stakeholders, cross-functional IT teams, and external vendors to deliver scalable and efficient OTC capabilities, ensuring seamless integration between SAP and connected systems. This position plays a key role in driving operational excellence, process standardization, and continuous improvement initiatives that directly support business objectives, customer satisfaction, and organizational growth. What You'll Do Act as the primary functional expert for SAP S/4HANA Order-to-Cash processes, including sales order management, pricing, delivery processing, billing, credit management, collections, and customer master data. Collaborate with business stakeholders to gather, analyze, document, and translate business requirements into functional specifications and system solutions. Configure and support SAP SD/OTC functionalities, enhancements, and business processes while ensuring alignment with organizational objectives and best practices. Lead and support integrations between SAP and external systems such as CRM platforms, e-commerce solutions, trading partners, and other third-party applications using IDocs, EDI, middleware, and APIs. Troubleshoot functional and integration issues, perform root cause analysis, and implement sustainable corrective actions to minimize business disruption. Partner with supply chain, logistics, finance, and master data teams to ensure data integrity, governance, and process alignment across the Order-to-Cash landscape. Participate in system implementations, upgrades, testing, release management, change control, and go-live support activities. Develop training materials, process documentation, and knowledge-sharing resources while providing ongoing support to end users and key stakeholders. All other duties as assigned. Who You Are Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field. Minimum of 5+ years of experience supporting SAP SD/OTC processes, including hands-on configuration and business process analysis. Experience working within SAP S/4HANA environments and participating in at least one full lifecycle implementation project. Strong knowledge of Order-to-Cash processes, including order management, pricing, delivery, billing, and credit management.