Job Opportunities API

About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. About The Team:   We are looking for a new IT Engineer III to join our team! You are a seasoned ServiceNow (SNOW) developer/engineer comfortable with advanced configuration, scripting, and integrations across the ServiceNow platform. You will focus your time on contributing your expertise in scaling our ServiceNow instance across the organization, and creating runbooks for how we handle platform upgrades, new module rollouts, and future acquisitions.   The IT Engineering team is responsible for the configuration and maintenance of Playlist enterprise-wide software systems such as email, collaboration tools, office networks, identity & authentication, and so on. This team focuses on continual improvement and efficiency through IT automation practices and partners with the business to resolve configuration or workflow pain points. This position will report to the manager of Enterprise Security and Engineering.   The Role You’ll Play   Developing, documenting and recommending plans for improvements in our ServiceNow platform, including ITSM, ITOM, and CMDB modules   Building and configuring workflows, forms, business rules, and automations, and developing portals, scripts, and custom UIs to extend platform capabilities and improve the user experience   Ensure our ServiceNow instance adheres to our defined security baselines and governance standards, and implement continued improvement practices such as customizations, upgrades, patching, and scoped application hygiene   Drive requirements gathering through execution, including work breakdowns and task tracking, assist with regular stakeholder communication and cross-functional coordination to keep projects on schedule and address roadblocks as they arise   Serve as primary point of contact for ServiceNow vendor management, leading vendor calls and driving resolution of support tickets with ServiceNow   Experience You Bring   Senior-level ServiceNow engineering expertise, with demonstrated ownership of platform architecture, integrations, administration, and workflow design within complex or high-growth organizations. Proven track record of designing and implementing automations across cloud-based SaaS technologies. Advanced hands-on experience developing and administering the ServiceNow platform, including Flow Designer, Business Rules, Client Scripts, Automated Test Framework, ACLs, Scripted REST APIs, and related capabilities. Advanced knowledge in the following technologies:   Cloud Management experience, especially Azure and AWS   ServiceNow ITSM, ITOM, CMDB, and Service Portal / Now Experience configuration   ServiceNow Integration Hub, REST/SOAP web services, and Glide APIs for third-party integrations   Identity management, Single Sign-On   Strong sense of personal time management, task management, and documentation   Experience owning and driving technical efforts, providing technical guidance, and mentorship to junior teammates   Experience in developing, contributing, and executing on short and long-term roadmaps   Expertise working with APIs to integrate systems   SNOW Certified