Job Opportunities API

About Swan Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR). Our mission Banking belongs in business software Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life. But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals. It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it. To learn more about us: About Swan ; Our story .   Job description Swan is looking for a Partner Success Manager to join our International Partner Management team. You can work from our Paris office (with a hybrid setup of up to 2 remote days per week) or remotely from Belgium or the Netherlands. Our mission is to provide a flawless, end-to-end partner experience. We are all about partner obsession and making sure Swan delivers the smoothest, most elegant embedded banking experience on the market. As a Partner Success Manager , you will manage a portfolio of partners throughout their journey with Swan and own daily project-run on this portfolio. You will be their dedicated project point of contact, a trusted advisor on Swan's operations and processes, and an internal advocate ensuring every partnership runs at its full potential. Under the supervision of a Country Lead , you will work closely together to ensure seamless alignment between operational success and commercial growth. ✨ Your mission Your primary mission is to ensure our partners are operationally successful with Swan - from the moment they go live to full product adoption and beyond. You own the operational run with your partners, and act as the bridge between our partners' project teams and Swan's internal organization, driving satisfaction, reducing friction, and building long-lasting relationships. Concretely, you will: Support new partners onboarding in implementing their operations, in particular through partner teams training Ensure live partners run smoothly and are able to operate autonomously Foster strong, trust-based relationships with partner project teams Identify and proactively address operational challenges before they become issues Own operational process improvements identified with your partners ✨ Main tasks Portfolio management & partner relations Own a portfolio of partners; serve as their dedicated point of contact for day-to-day topics - project management, processes, operational issues, KPI reviews Run regular calls and meetings: tackle open items, review performance, align on priorities Be responsible for providing timely and helpful responses to their inquiries and requests - understand their situation, find the right solution, close the loop Operational excellence & partner health Run structured portfolio reviews, to assess operational performance, surface bottlenecks, and validate improvement roadmaps Act as an escalation point for operational issues; coordinate cross-functionally with Support, Compliance, and KYC to drive fast resolution Spot recurring pain points and push for systemic fixes - not just one-off patch