Job Opportunities API

Are you an experienced sales professional who enjoys building long-term customer relationships and driving commercial growth? We're looking for an Account Manager to join our Mid-Market team , taking ownership of a portfolio of customers ranging from £2m to £10m+ turnover. This is a sales role focused on retention, account growth and maximising customer value. You will be responsible for growing revenue across your portfolio through strategic account management, product adoption, upselling and cross-selling opportunities. You'll become a trusted commercial partner to your customers, understanding their business goals and helping them maximise the value of Epos Now's products and services. What you'll be doing 👇 📈 Growing account revenue through upselling, cross-selling and product adoption 🤝 Building strong relationships with key stakeholders and decision-makers 📊 Developing and maintaining strategic account plans 🎯 Conducting Quarterly Business Reviews (QBRs) and Annual Reviews 💳 Driving adoption of Epos Now Payments and Embedded Finance products 🚀 Identifying opportunities for customer growth and expansion 📣 Acting as the voice of the customer within Epos Now 📝 Maintaining accurate pipeline, account plans and customer activity within Salesforce ⚠️ Identifying and managing churn risks before they impact retention 🤝 Working with Product, Service and Commercial teams to deliver exceptional customer outcomes What we're looking for 🔍 ✅ Proven sales experience is essential ✅ Experience managing customer relationships and growing accounts ✅ Strong commercial awareness and negotiation skills ✅ Ability to identify opportunities and convert them into revenue ✅ Experience managing a sales pipeline and forecasting activity ✅ Excellent communication and stakeholder management skills ✅ Strong organisational and account planning skills ✅ Self-motivated, resilient and target driven Desirable ⭐ 💳 Payments, Fintech or SaaS experience 📊 Salesforce experience 🌍 Experience managing larger or multi-site customer accounts 🛍️ Knowledge of retail, hospitality or service industries What success looks like 🎯 📈 Growth in Net Dollar Retention across your portfolio 💳 Increased adoption of Epos Now Payments and Embedded Finance products 🤝 Strong customer retention and engagement 📊 High-quality account planning and QBR delivery ⭐ Strong NPS and customer satisfaction results 🚀 Consistent delivery against commercial and growth targets This role is ideal for experienced sales professionals looking to manage larger customer relationships while retaining a strong focus on revenue growth and commercial performance.