Job Opportunities API

Austin Dean Recruitment is seeking a dynamic Property Accounts Officer to join a reputable team in Woolwich, London. This is an exciting opportunity to contribute to the Home Ownership Service (HOS) while enjoying competitive pay and a supportive work environment. Role Details: • Pay: £22 per hour • Hours: Monday to Friday, 09:00 to 17:00 • Location: Woolwich, London • Type: Interim 6 months Role Overview: As a Property Accounts Officer, you will be responsible for the collection of all income relating to HOS functions, including service charges. You will manage a portfolio of accounts through the entire recovery process, including legal action, while ensuring compliance with Greenwich Council’s procedures and relevant legislation. Key Responsibilities: • Maximise HOS income by meeting personal and organisational performance targets. • Advise HOS customers on payment plans, service charge loans, payment options, and reductions, providing accurate calculations. • Deliver exceptional customer service, addressing complex queries, disputes, and complaints, including those from MPs and council members. • Monitor and manage a portfolio of accounts, taking proactive steps to minimise arrears. • Investigate and resolve disputes in collaboration with service providers, ensuring timely and effective resolutions. • Maintain accurate records and issue regular account statements to HOS customers. Requirements: • Proven experience in property accounts management or a similar financial role. • Strong understanding of income recovery processes, service charges, and associated legislation. • Exceptional communication and customer service skills, capable of handling complex correspondence and complaints. • Analytical skills with a proactive approach to resolving account discrepancies. • High attention to detail and proficiency in account management systems. Why Work With Us? • Competitive hourly rate of £22. • Standard weekday hours for a great work-life balance. • Opportunity to make a meaningful impact within Greenwich Council. If you are a proactive and results-driven Property Accounts Officer with a passion for delivering high standards, apply today! Join Austin Dean Recruitment and take your career to the next level in Woolwich, London.