Job Opportunities API

ABOUT SITELINE Siteline is a Series A SaaS startup in the construction space. We're a team of 25 full-time employees who live and work remotely across the US, with a small in-person office in San Francisco. What problems are we solving? We're on a mission to modernize finance for construction, an industry that employs 1 out of every 10 workers, but lacks good software tools to get the job done. Payments in construction are fundamentally broken — the antiquated billing process hasn't evolved in decades, and construction is one of the slowest industries to get paid in. We've found a unique wedge into this huge market and are growing quickly.   Why are we building this? Millions of hardworking people are affected by this broken system — in turn making construction more expensive and inefficient for society every year. When everyone up and down the chain is on the same page with payments, contractors can focus on actually building, instead of mountains of paperwork. We’re reimagining construction finance to help contractors get paid, grow their business, and build a better future for all of us. ABOUT THE ROLE As an Integration Support Engineer, you will play a pivotal role in driving seamless ERP integrations and resolving technical challenges for Siteline’s customers. You’ll lead the technical implementation process for new customers and provide ongoing technical support for existing customers, ensuring minimal disruption to operations. Additionally, you will develop and maintain detailed, customer-facing documentation while collaborating across teams to improve processes and enhance our integration capabilities. If you thrive in a fast-paced, dynamic environment and enjoy solving complex problems, this role is for you. This role is remote anywhere in the US. You’ll be asked to visit the SF office about twice a year to collaborate in-person with the SWE team. Key Responsibilities: Serve as the primary contact for integration-related support , performing root cause analysis on complex integration issues, troubleshooting data flow issues, resolving configuration errors, and escalating bugs to Engineering when necessary Manage complex migrations : Lead data migrations and system transitions when needed, monitoring for sync issues Collaborate with Customer Success : When Customer Success Managers (CSMs) need technical help during implementation, migration, or support, provide hands-on support to get integrations working Collaborate with Engineering : Report bugs clearly with full context; ensure smooth handoffs and feedback loops. The ideal candidate wants to grow into more and more ownership of the technical aspects. Build & maintain documentation : Create technical guides, troubleshooting resources, and runbooks for CSMs, support, and engineering teams. Support pre-sales initiatives by assisting with technical discovery and answering integration-related questions during calls with prospects WHAT WE'RE LOOKING FOR Key Qualifications: Strong technical foundation with experience debugging and troubleshooting complex technical systems (APIs, data flows, configurations, logs) even with minimal documentation. 2–5 years in technical roles such as integrations, implementation, technical support, web development, internal tools engineering, or solutions engineering. Ability to proactively tackle challenges and deliver solutions with minimal reliance on Engineering. Technically curious and comfortable debugging, with an interest in improving your technical skills Experience conducting root cause analyses and resolving complex technical issues Experience creating clear, effective documentation for both internal and external audiences. Proven ability to collaborate across teams, particularly with Engineering, Product, and Customer Success. Thrives in fast-paced, evolving environments and adapts to ambiguity. Excellent communication skills with