Job Opportunities API

“Real people, real partnership, real impact.” At Oceans, we help the best and brightest to take advantage of opportunities that otherwise wouldn’t be available to them, while supporting entrepreneurs with global talent.  This role focuses on the relationship between our Clients and our talent ("Divers") and seeks to prevent Client churn. IS Specialists support with their onboarding processes, oversee the health of each partnership, reactively and proactively address instances of misalignment, and ensure a productive and supportive working relationship for the long haul. Think Implementation meets Client Success. When integration is successful, our Partnerships thrive. Position - Integration Success Specialist The Integration Specialist plays a key role in laying the foundation for a successful Client/Diver Partnership and ensuring both parties are working together harmoniously throughout their lifecycle as a pairing.  In guiding our Clients through a structured, custom onboarding process; checking in at designated points throughout the relationship; collecting information about the partnership's health to assess and mitigate risk; and addressing misalignment in a dynamic and responsive manner, the Integration Specialist supports the Head of Integration in acting as a facilitator, cultural translator, and trusted confidant for our Clients, to increase their satisfaction in their Diver and Oceans' service and prevent Client churn. This is a full-time, remote position open to applicants in the U.S. Accountability You will have four primary areas of focus, with the expectation that you will be measured on your ability to prevent churn of Client accounts as your primary OKR. You'll assist the VP of Integration Success with designing and executing Client and Diver onboarding flows; bridging complex cultural gaps through effective communication and translation; pushing back on outsized expectations where necessary in order to problem solve before issues arise; and troubleshooting instances of misalignment in a warm yet direct, dynamic and authentic manner. That means: Facilitating calls with Clients and Divers in the earliest stages of their partnership, to get them set up to work together and ensure alignment in their individual ways of working Managing Client dissatisfaction or misalignment with their Diver both proactively and reactively Maintaining infrastructure to support satisfaction and growth, including Hubspot for analytics and notes and Slack for communication between departments Acting as the voice of the Client, and of Client Partnerships with Divers more broadly, in our internal development process. Colleagues Your primary partners will be our Clients and Divers: directly facilitating onboarding calls, aligning on expectations to foster the overall health of each relationship, and addressing misalignment when issues arise. You’ll also work with our Internal Diver Success and Training Teams to ensure Divers have the insight, leverage, and support they need to perform at their best. While working cross-functionally, this role reports to the VP of Integration Success.  Requirements Skills and Qualifications :  At Oceans, we believe in T-shaped people with one area of deep vertical expertise and broad horizontal interests. As an Integration Specialist, the legs of your T should be in deeply understanding the needs of our Clients (primarily early stage startups who need operational and business process support) and ideal behaviors of our Divers (relentlessly forward-thinking and proactive operators) at 30,000 feet, and ensuring they can work together at ground level. Your arms should extend to an understanding of how businesses function, how they onboard and utilize new employees, where any manager might encounter hurdles in working with a direct report, and where global talent fits within these systems. Previous experience working with clients in a client suc