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Integrated Maintenance Data System   ( IMDS )  Senior S ubject  M atter  E xpert (SME) Consulting Solutions - Montgomery, Alabama Job Summary: Zigabyte is seeking a senior level   Integrated Maintenance Data System (IMDS)  Subject Matter Expert (SME) to serve as the primary technical authority for  IMDS  within a high tempo, 24/7 operational support environment. This position plays a key role in strengthening operational readiness and support effectiveness for  IMDS  users worldwide by providing deep system expertise, senior level technical guidance, and knowledge transfer  within our  Field Assistance Services (FAS)  team . The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a  2 4/7/365  help  desk responsible for providing support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users  wo rldwide . Responsibilities: • Serves  as the primary technical authority for  IMDS  within  the FAS. • Advises leadership on  IMDS  issue trends,  recurring system and process  problems , and training gaps . • Develop s  and deliver s   IMDS specific training to operational support analysts. • Creates and maintains performance support tools, including job aids, standard processes, and troubleshooting workflows. • Contributes to and manages  a  IMDS  knowledge base to improve resolution effectiveness and first ‑ contact  resolution . • I ndependently troubleshoots, diagnoses, and resolves  IMDS  issues requiring system expertise. • Collect s  and validates  information from customers to effectively escalate unresolved issues  when  needed. • Maintains current knowledge of  IMDS  functionality   and operational changes. • Performs additional duties as assigned by management. Required Skills/Abilities: • Five or more years of hands ‑ on experience using and/or providing advanced technical support for  IMDS . • Demonstrated experience troubleshooting and supporting systems in an operational environment (including network, desktop, and system components, as applicable). • Strong analytical and problem ‑ solving skills with the ability to analyze and resolve technical issues requiring judgment and system knowledge. • Excellent communication and interpersonal skills, with the ability to convey technical concepts to both technical and non ‑ technical audiences. • Strong time ‑ management and organizational skills, with the ability to prioritize competing demands and work independently. Minimum Education: • Degree preferred; significant, hands ‑ on  IMDS  experience may be considered  instead  of formal education. Job Stipulations: • The role  primarily  fills  a day shift  position , Monday through Friday, however,  s ince  this is  a 24/7/365 helpdesk ,  the position   periodically  fills  a shift other than day shift . • Must be a U.S. Citizen and be able to obtain and maintain a Secret clearance. • Willing to work overtime, holidays, and weekends, occasionally, when necessary.