Job Opportunities API

Fidus is a global high-tech design firm headquartered in Ottawa, with additional design centres in Kitchener-Waterloo and San Jose. We specialize in leading-edge electronic product development, with hardware, embedded software, FPGA/ASIC, and signal integrity teams working together to design and deliver next-generation products for clients in emerging technology markets.  Position Overview    As a key member of our IT team, the IT Specialist manages the systems and services that power Fidus, blending frontline support with Azure, security, and AI enablement work. The role shares ownership of helpdesk operations with the broader IT team, supports our organizational AI enablement and deployment efforts, and brings a security-conscious approach to everything from endpoint management to identity and cloud administration.    What You’ll Be Doing:     Onsite in our Kanata office 4 days per week;  Share ownership of IT help desk operations alongside the IT team, ensuring prompt and professional resolution of support tickets, setting priorities, and closing tickets with excellent customer service;  Lead organizational AI enablement and deployment, including rollout, adoption support, agentic enablement, and safe/compliant use of AI tools across the business;  Administer and maintain our Azure and Microsoft 365 environment, including Entra ID, Intune, Defender, Purview, Sentinel, Exchange Online, and related Azure services;  Share ownership of IT-related onboarding and offboarding processes and tasks;  Provide hands-on IT support to end users, including software and hardware troubleshooting;  Hardware provisioning, including Autopilot deployments and asset tracking;  Monitor and maintain Windows OS, Office 365, and Linux (Ubuntu, Red Hat), with some Mac support;  Champion identity system integrations, driving SSO and SCIM everywhere, and automated project-level ACL for JIT access;  Apply security best practices across identity, endpoints, and cloud, and support compliance and cybersecurity requirements;  Create and maintain documentation for IT processes, configurations, and security training logs;  Embraces AI as part of a modern toolkit to improve efficiency and output quality.