Job Opportunities API

Location: Truro Based at Boscawen House, Truro, TR1 2GQ with the ability to work from home and at different locations and venues in Cornwall and The Isles of Scilly. Are you looking for a challenging opportunity? Do you have an interest in empowering people within our community to live as independently as possible? We are seeking experienced advisors to apply for the role of Information & Advice Advisor. Responsible to the Gateway Locality Team Leader, you will actively support clients who contact us in a person centred, holistic conversation: working with the client to identify their specific needs and options to improve their situation by accessing the above-named benefits. This may include assisting with the completion of benefit forms, posting to the client upon completion, assisting with Mandatory Reconsiderations whilst adhering to Age National and Age UK Cornwall & IOS Quality Audit Standards. This role would suit someone with experience of supporting by phone applications for Attendance, Allowance Personal Independence Payments and Blue Badge Disability Parking Permits , as well as able to travel to clients’ homes to provide in person support . You will have excellent communication skills with the ability to flex communication style to different individuals. You will have or be willing to obtain a Level 3 qualification in Information, Advice and Guidance. You will be confident in your computer skills, able to adapt to bespoke data management systems and online portals, with the ability to prioritise and work under pressure, to tight deadlines, with accuracy and significant attention to detail. You will also be committed to personal development , including attending required training set out by the Quality Audit Standards. If you are interested and want to know more, contact our HR Team on 01872 266881. As an organisation, we encourage flexible working patterns and are open to negotiation and making reasonable adjustments. Talk to us about the flexibility and adjustments you need, and we will explore what’s possible for the role. CVs and cover letters are not required but can be submitted to support your application if you wish. If you need any support with your application or require your application in a certain format, please don’t hesitate to contact us. To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. The organisation is positive about employing people with disabilities. We know there’s a wealth of talent among people who have a disability as well as those who have experience of mental or physical health challenges. So, if you need any support with your application or if you require your application in a different format please just give us a call on 01872 266881. If you choose to disclose a disability on your application form and you meet the essential criteria set out in the person specification, we commit to inviting you to an interview.