Job Opportunities API

Job Title: IN OFFICE-Customer Service Representative & Administrative Assistant Job Description Are you looking for a position that will challenge your communication and organizational skills while allowing you to make a difference in people’s lives? Do you enjoy interacting with homeowners, managing administrative tasks, and helping to create safer homes? If so, you’re in luck! We are looking for a Customer Service Representative & Administrative Assistant to join our team. Apply today! Why You Should Join Our Team We Invest in You – We offer robust training to help you grow your skills and provide resources to support your success. We Collaborate with You – You’ll work closely with our team and service technicians to ensure that customers receive the best possible service. We Share Our Success with You – We’ve figured out the formula for delivering an exceptional customer and team experience and want you to be part of it. Your Responsibilities As a Customer Service Representative & Administrative Assistant, you are a key member of our team, shaping the customer experience while supporting our administrative operations. Customer Service Responsibilities • Answer customer calls and schedule jobs according to their needs. • Assign and direct electricians to appropriate customer locations, monitor their routes, and coordinate schedules. • Follow up with customers to address unsold work and ensure all concerns are resolved. Administrative Responsibilities • Perform data entry and maintain accurate records of customer interactions, schedules, and job status. • Assist with invoice processing and payment tracking. Deposit check and cash payments at bank as necessary. • Manage emails, correspondence, and other administrative tasks to support office operations and management staff needs. • Help maintain office organization and supplies. • Take supplies to Service Professional’s in field as necessary. How We Measure Success • Customer Satisfaction – Deliver an outstanding customer experience by communicating effectively and building trust. • Operational Efficiency – Prompt and detailed scheduling of calls, ensuring smooth team operations. • Administrative Accuracy – Maintain organized and accurate records to support business needs. What Makes You a Good Fit • You enjoy working in a positive, collaborative environment. • You are detail-oriented and professional in all aspects of your work. • You are comfortable using technology and data entry tools. • You have strong communication skills and excel at building relationships. • You are adaptable, eager to learn, and open to feedback. Job Requirements • 2+ years of administrative or customer service experience is preferred • Strong written and verbal communication skills • Ability to multitask and prioritize in a fast-paced environment • Valid driver’s license & reliable transportation to office in Concord Pay and Benefits • Starting pay: $14-$18 per hour , depending on experience • Benefits, including Medical, Dental, Vision, Paid Time Off If you’re ready to take the next step in your career and join a team where you’re valued and can grow, APPLY TODAY!