Job Opportunities API

The client is on a mission to make owning and operating a business a joy. They do so by combining their own technology with a high-performing Customer Operations team to deliver exceptional automated bookkeeping services to their clients. Their bookkeeping services are delivered primarily through our AI platform with human in the loop review from their DST team in Islamabad. The DST is the engine room of our delivery model and the people in it are central. The Role  The In-Country Manager is the most senior leader on the ground in Islamabad. You are accountable for the day-to-day running of the DST office and for the performance, quality, ai tooling adoption and engagement of all teams based there. You will lead approximately 50 people across five specialist functions:  • Data Pull — retrieving purchase invoices and sales data from supplier/client portals and operating the Rex Collect automation.  • Sales and Payroll Journal Posting — transforming sales and payroll data into journals on the platform.  • Processing Team — four client-facing PODs (Start-up, Hospitality, UK, and Accounting Partner) that review OCR output, categorise VAT and reconcile bank activity against documentation.  • Technical Accounting Team — supplier reconciliations, merchant account reconciliations and VAT preparation.  You will report directly to the Chief Customer Officer and partner closely with the UK and Ireland front-office teams who own client-facing accounting services. Your north star is simple: outstanding customer service, high quality, and on-time delivery — every client, every month, every team.  This role sits at the intersection of operations and technology. Bookkeeping is being reshaped by AI and automation, and we need a leader who leans into that — championing modern management tooling inside the DST and partnering with Product and Engineering to progressively raise the level of automation in how we deliver.  1. Service delivery, quality and on-time performance  • Own the on-time delivery of every DST work item.  • Drive daily operational rhythm: tracker completion, issue escalation and same-day resolution of anything flagged as incomplete, behind or unusual.  • Hold a clear view of quality across all teams — QC pass rates, error categories, rework volumes — and act decisively when quality slips.  • Ensure the four Processing PODs (Start-up, Hospitality, UK, Accounting Partner) deliver a consistent, high-quality experience to their client portfolios.  • Partner with the UK/Ireland front-office PODs so that hand-offs between DST and accounting teams are clean, timely and predictable.  2. People leadership and culture  • Lead the team leads of each function; coach, develop and hold them accountable for their own team's performance.  • Own recruitment, onboarding, retention and succession planning for the Islamabad office in partnership with People Operations.  • Embed teh client's values — customer empathy, passion, pursuit of excellence and simplicity, attention to detail, and initiative/ownership — in how the DST works every day.  • Build a culture where people are authentic, humble and decisive; where problem-solvers thrive and collaboration moves the needle.  • Run a meaningful performance and development cycle: clear expectations, honest feedback, visible career paths.  3. Continuous Improvement, Tech enablement and automation  • Drive operational standards, SOPs and training so that new joiners reach full productivity quickly and existing staff keep levelling up.  • Partner with Product and Engineering to progressively increase automation levels across DST workflows, freeing the team from repetitive work and lifting capacity without adding headcount.  • Champion an AI- and automation-first mindset: identify candidate tasks for