Job Opportunities API

Who We Are Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.” Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs. Role Summary The Strategic Implementation Manager (SIM) leads Neighborly Software’s most complex and high‑visibility implementation projects. SIMs own the full implementation lifecycle, including project management, client consultation, workflow design, and hands‑on system configuration. This role requires exceptional professionalism, executive presence, and the ability to guide large, multi‑stakeholder teams through phased rollouts and high‑stakes decision-making. Strategic Implementation Managers independently lead multi‑workstream engagements, proactively communicate project status and risks, and collaborate with Project Managers or Configuration Specialists when specialized support is needed. SIMs ensure delivery excellence, high‑quality configuration, and strong client adoption across diverse program types and complex operational environments.   Key Responsibilities   Implementation Delivery & Project Execution - Lead full‑cycle implementations from kickoff through go‑live and handoff, owning planning, coordination, execution, and delivery. - Manage multi‑workstream implementation plans, including timelines, risks, dependencies, and decision tracking. - Drive project accountability across client and internal stakeholders to ensure clear ownership and on‑time delivery. - Collaborate with Project Managers or Configuration Specialists as needed when projects require additional structure or technical support. Client Engagement & Relationship Management - Serve as the primary strategic partner for client leadership, program teams, and technical stakeholders during implementation. - Facilitate executive‑level discussions, discovery workshops, and workflow alignment sessions. - Provide expert guidance rooted in Neighborly Software capabilities, program requirements, and industry best practices. - Communicate project status, risks, and next steps clearly and proactively to stakeholders across all levels. Program Configuration & System Expertise - Configure Neighborly Software programs directly, including complex forms, workflows, eligibility rules, automation logic, and role‑based permissions. - Translate strategic program requirements into scalable, maintainable configuration designs that support client goals. - Conduct detailed configuration validation through testing, scenario design, and peer review. - Identify workflow gaps, system risks, or configuration inefficiencies early and refine solutions accordingly. - Coordinate with Configuration Specialists for advanced or high‑volume configuration needs, ensuring quality and consistency. Training, Adoption & Change Enablement - Lead training for administrators, executives, and cross‑functional program teams across multiple workstreams. - Guide clients through systemic process changes, workflow redesign, and go‑live readiness activities. - Support phased rollouts, UAT cycles, and organizational adoption using structured enablement approaches. - Provide documentation and knowledge transfer that empower clients to manage their systems post‑launch. Cross‑Functional Collaboration - Partner with Configuration Specialists, Project Managers, Strategic Accounts, Client Success, Product, and Support teams to ensure cohesive delivery. - Communicate client feedback, risks, and product needs to internal teams to support improvement and prioritization. - Participate in internal initiatives that enhance delivery quality, imp