Job Opportunities API

Job Description: Role and Responsibilities DISPATCHER & CSR • Answering multi-line phones and emails from customers, prioritizing service calls and accurately tracking all dispatched calls. • Detailed data entry including customer information, address, telephone numbers, memos, invoices and attachments. • Able to professionally make outbound calls to a variety of customers in order to schedule maintenance, repairs (Parts, Installations etc.) or additional services turned in by the technicians. • Present a professional image of the company in all methods of communication (verbal, written or in person) &Maintain a POSITIVE ATTITUDE at all times. Qualifications and Education Requirements • Minimum of 2 years in a scheduling or service dispatching in the construction industry, in HVAC preferred. • Skilled with Microsoft Office Outlook & multi-line telephone system. • Strong history in customer relations. • Must be able to read, write & speak English fluently; verbal Spanish fluency a plus. • Must be able to follow and enforce company policies. • Must be able to pass an immediate drug test. Additional Notes • We offer great benefits including medical, dental, life, PTO and Sick pay. • We have a business casual work environment with a great management team. • This is a full time, hourly position, M-F, with occasional overtime. Salary is competitive and will range DOE. Job Type: Full-time Benefits: • Dental insurance • Health insurance • Health savings account • Life insurance • 401K • Paid time off • Sick time • Vision insurance Schedule: • 8 hour shift • Monday to Friday Experience: • Dispatching: 1 year (Preferred) Work Location: In person Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.