Job Opportunities API

NATURE OF WORK This class is part of the Social Services Case Management Job Family. Incumbents provide social services counseling and assistance to clients in areas such as public assistance, support services, child welfare, medical or psychiatric programs. Responsibilities may include: conducting home visits; providing information, training and counseling to clients; supervising shelter home residents and preparing services materials. Distinguishing Characteristics This position is responsible for providing social services assistance to clients through a variety of methods. TYPICAL CLASS RESPONSIBILITIES (These responsibilities are a representative sample; position assignments may vary). 1. Provides social services counseling and public assistance; assisting in child and family welfare, medical, and psychiatric programs, including: providing assistance in securing economic aid; assisting in securing psychiatric advice; managing protection of children; providing counseling to families; supervising shelter residents; and performing related tasks. 2. Performs home inspections on perspective foster parents, which includes checking home safety equipment; chemical compliance; pet safety and behaviors; prescription lists; access to first aid; alcohol tendencies; and sleeping areas. 3. Conducts foster parent orientation by presenting general information about rules and policies; prepares materials for training and orientation; prepares annual client meeting materials. 4. Maintains documents of caseload information; updates medical records and client database information; and prepares reports outlining casework. 5.Performs other duties of a similar nature or level. KNOWLEDGE Principles and techniques of managing a social services caseload; Principles and practices of providing social services; Program eligibility requirements of an assigned area; Principles and practices of record retention; Principles and practices of report preparation; Applicable federal, state and local laws, codes, and regulations; Customer service principles; Recordkeeping principles and practices; Modern office practices; Computers and related software applications. SKILLS Managing an assigned social services caseload; Providing consultation; Active listening; Preparing reports; Compiling data and information; Providing customer service; Maintaining a variety of records and logs; Handling sensitive and confidential issues; Using computers and related software applications; Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction. DISCIPLINE SPECIFIC RESPONSIBILITIES Discipline specific responsibilities do not apply to this classification. LEVEL OF DECISIONS Responsibilities are typically broad in nature, usually requiring some originality and ingenuity to ensure an appropriate alignment between assignments and organizational policies and objectives. Incumbents typically have appreciable latitude for determining the appropriate actions, decisions, or processes to utilize. These determinations are guided by advanced training and knowledge in the area of assignment. DIRECTION RECEIVED Incumbents apply departmental and organizational policies and procedures to specific situations; may adapt standard procedures as necessary to achieve objectives; and work under general supervision. MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS High school diploma or G.E.D. and 3 years of related experience. SPECIAL REQUIREMENTS Must pass local, state, and federal background checks and have a valid driver's license. PHYSICAL REQUIREMENTS Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Incumbents may be subjected to bodily fluids and environmental threats. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.