Job Opportunities API

The Role Reservations and Sales : • Deliver a professional standard of telephone and e-mail sales and service by responding to all inbound inquiries within agreed time frames. • Issue comprehensive and accurate quotes to potential guests by understanding their needs and effectively matching them to HTM products. • Maximise the conversion of agent and direct inquiries to sales by proactively making following-up and soliciting bookings. • Ensure all holidays and accommodations are booked and confirmed in accordance with agent or guest requests. • Facilitate the smooth arrival, check-in and co-ordination of all required accommodation and guest services bookings by providing Front Office with complete and accurate booking information. • Help to increase holiday and accommodation bookings by providing input into the development of effective inbound sales and marketing scripts. • Contribute to the development of holiday and accommodation packages and services through the provision of agent and guest feedback and requests. • Deliver quality and efficient responses to enquirers’ by ensuring non-Reservations Consultant functions are referred to the appropriate department/team member for action. Booking Input and System Monitoring • Process and input bookings from third party sources such as Online Travel Agents (OTAs) and travel agents without agent portal access. • Ensure that all bookings are accurately put into the system and monitor the system to ensure overbookings do not occur. Special Projects • Suggest and/or take on special projects as directed to improve processes, market presence or sales conversions. Knowledge and Skill Requirements • Previous experience and success in the travel or hospitality industry in a telephone based or face to face sales and service role (preferred). • Professional, courteous and friendly telephone manner that supports the creation of positive impressions with all callers. • Well-developed written communication skills that facilitate clear and accurate responses to queries and/or provision of quotes. • Able to work as part of a team in order to effectively share and complete tasks and provide service coverage where required. • Demonstrates high levels of accuracy to ensure holidays and services are booked correctly and that all relevant guest information is collected. • Able to prioritise and organise work to achieve objectives and deadlines. • Computer operating skills - Microsoft Office Suite (essential) with reservations systems experience (preferred). • Detailed knowledge of HTM products and services. Employment Package Details Employment Status:   Ongoing contract with visa sponsorship available Contract Value:   ¥4,400,000 to ¥5,000,000 (The above remuneration will be divided by 14 and paid monthly with two annual bonuses.) Location:   Niseko, Hokkaido, Japan Working Hours: • Average 40 hours per week (shift times vary by season) • 120 days off per year • Sick leave: 5 days • Annual paid leave: 10days (after 6 months of employment) Benefits • Flexi-time system with paid overtime • Health, social, and employment insurance • Visa sponsorship • Staff accommodation available • Grand Hirafu season pass available at a discounted rate • Free ski or snowboard lessons (availability dependent) • Discounts on HTM services and businesses • Access to language and work relevant training subsidy