Job Opportunities API

Household Manager – Permanent £17.00 per hour, 40.15 hours per week KYN BICKLEY, Bickley Park Rd, Bromley BR1 2AZ About KYN KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices. Our first home, KYN BICKLEY, opened in February 2023. KYN BICKLEY is an 86-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining; and inviting outdoor terraces overlooking landscaped gardens bordered by woodland. We have a further three care homes in development in London. About the opportunity: As a Household Manager you will be responsible for: Resident Care & Wellbeing Deliver the highest standards of person-centred care, including actively providing hands-on personal care as part of the household staffing model. Create, review, and maintain accurate, person-centred care plans in line with KYN standards. Oversee that daily care tasks are completed and documented, and that communication (including emails) is responded to within 24 hours. Ensure compliance with Care Quality Commission (CQC) standards through accurate documentation and high-quality care delivery. Support residents’ medical, physical, emotional, and social needs holistically. Monitor nutrition, hydration, and dietary requirements, escalating concerns to the Registered Nurse (RN). Review clinical charts and dashboards, ensuring all outstanding actions are completed. Support participation in Life Enrichment and Wellbeing activities. Ensure timely responses to residents’ needs (e.g., call bells), investigating and addressing any delays. Team Leadership & Management Manage household rotas, ensuring safe staffing levels aligned with resident dependency needs. Monitor attendance, manage absence, and oversee return-to-work processes. Lead recruitment activities, including advertising, interviewing, and onboarding carers. Provide training, supervision, and performance management for household carers. Conduct team meetings and effective shift handovers. Lead, motivate, and mentor staff, promoting a positive and accountable team culture. Act as an induction partner for new starters. Participate in clinical supervisions and professional development. Ensure operational systems (e.g., Loop, Palm) are set up and effectively used. Families & Communication Manage family communication, addressing concerns and complaints professionally and promptly. Work collaboratively with nursing teams to ensure seamless care delivery. Ensure completion of “Resident of the Day” tasks and delegated responsibilities. Maintain clear and consistent communication with residents, families, and staff. Administration Balance administrative responsibilities alongside clinical duties, ensuring neither area is compromised. Manage email communication, ensuring timely responses and actions. Ensure carers complete all documentation, charts, and daily records accurately. Participate in care reviews and maintain up-to-date records. Maintain trackers for complaints, compliments, and Deprivation of Liberty Safeguards (DoLS). Conduct scheduled audits and checks. Maintain strict confidentiality at all times. Auditing & Compliance Lead infection control practices and ensure compliance across the household. Identify, report, and act on risks and hazards. Complete and oversee allocated audits, driving continuous improvement. Medication Administration Administer medication in line with Royal Pharmaceutical Society guidance, where required. Complete controlled drug checks with the Registered Nurse. Liaise with nursing staff on clinical issues such as falls, nutrition, and tissue viability. Environment & Presentation Ensure all areas are clean, safe, and homely,