Job Opportunities API

Book Your Stay • Hotel Reservations Agent Hotel Reservations Agent Join our team: We are currently looking for a full-time Reservations Agent who shares our passion for excellence and is enthusiastic about creating the ultimate service experience for our guests. Our Reservations Agent will be a member of a dynamic team who provides the highest level of service possible in an efficient, courteous, and professional manner. The Reservations Agent will directly report to the Hotel Reservations Manager. Compensation: $17.50 hourly General Responsibilities: • Capture sales from in-coming reservations calls and coordinate details of each reservation • Run appropriate reports checking to ensure each guest’s reservation is set up correctly. • Provide prompt and friendly service to our incoming guests • Comply with Westlake Village Inn standards for sales and marketing, while working harmoniously and professionally with co-workers and the planning committee • Maintain general knowledge of hotel and promotions to answer any guest inquiries • Responds to guest inquiries through email • Assists with inputting social room blocks in the PMS and corresponds to inquiries via email • Assists with room tours for social room blocks • Assists Front Desk with calls Desired Skills and Experiences: • 1 ½ years of hotel experience required • 2 years of customer service experience • Excellent communication skills using the English language. • Friendly, professional, and outgoing personality. • Effective time management and organization skills • Must be computer literate, knowledge of Word and Excel • Strong phone skills needed • Must have excellent verbal and written skills • Must be able to work all shifts including weekends Benefits: • Employee discount Schedule: • 8-hour shift • Monday to Friday • Weekend availability Education: • High school or equivalent (Preferred) Experience: • Hotel experience: 1 year (Required) • Receptionist: 1 year (Preferred)