Job Opportunities API

Description Join the Seven Feathers family! About Seven Feathers Casino Resort: Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It’s a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It’s a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service. Why Work at Seven Feathers: At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including: • Comprehensive medical, dental, vision, and Rx coverage. • Paid Time Off • Employer-paid life and disability plans • 401k with up to 3.5% employer match Responsible for providing exceptional guest service for all resort guests. Handles registration, room assignments, check out and cashiering in a friendly, professional manner to encourage repeat business. Duties include but are not limited to: • Upholds the resorts commitment to exceptional guest service. • Is familiar with and can perform all the duties and responsibilities of the reservation agent. • Completes guest transactions by processing payments in cash or credit card. • Demonstrates working relationship and communication skills conductive to a professional and friendly work environment with all departments. • Resolves and /or refers to management all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service. Does not exceed realm of specified authority. • Registers guests, assigns rooms and keys. Accommodates special requests whenever possible. • Begins each shift by signing in, reading and initials the logbook, posted memos, meeting minutes, ect. Assists the Front Office Lead Receptionist in printing and reading of necessary reports. • Understands and is familiar with room status, availability, room rates, locations, room types, and package elements. • Is familiar with the Players Club and encourages all guests to utilize this service. • Coordinates room status updates with housekeeping by notifying of all late checkouts, room moves, early check ins, stayovers, special requests, ect. • Is familiar with and follows proper procedure for noise/disturbance complaints inform Front Office Lead or Front Office Supervisor of all complaints. • Knows how to use front office equipment. • Obtains hotel bank and keeps it balanced. • Posts appropriate charges and credits to guests account. • Uses proper verbal etiquette, is friendly, uses name recognition, and makes eye contact with all guests. • Follows security procedures when issuing guest room keys. • Knows and adheres to all cash handling and credit card policies and procedures. • Follows proper procedure for issuing and closing guest’s safety deposit boxes. • Use proper mail, package, and message handling procedures. • Maintains clear and concise communication with Front Office Lead Receptionist and /or Front Office Supervisor/Manager throughout each shift. • Attends and positively contributes to all scheduled meetings and training sessions. • Encourages and demonstrates positive morale characteristics. • Maintains a neat and clean appearance of the front desk and other work areas at all times. • Knows and follows the Internal Controls set in place by the Cow Creek Gaming and Regulatory Commission. • Captures and accurately enrolls new members into the Players Club. Accurately updates Player information. • Adheres to all department and resort policies outlined in the employee handbook. • Performs and assists with other duties and responsibilities set forth by the Front Office Supervisor, Hotel Manager, and Hotel Director. • Provides constructive input to foster process improvement within the department. • Maintains confidential information that is received in verbal, written, and electronic media. Limits access to information on a job-related, need-to-know basis Requirements • High School Diploma or GED Certificate required. • 1 year of experience working in a customer service environment required. • Experience with Micros, Patron, and Opera preferred. • Clerical/administrative experience required. • Excellent organizational, verbal, interpersonal, and customer relations skills. • Basic computer skills in Microsoft Word, Excel and Outlook. • Ability to handle multiple priorities and tasks at once. • Able to follow verbal as well as written instructions. • 18 years of age or older. • Must be able to obtain a Class I Gaming License. • Must be able to obtain a Food Handlers Card.