Job Opportunities API

About the role • We are only considering offshore, contract-based candidates for this role. • Our Guest Experience Agents play one of the most critical roles at the company. • This role is perfect for anyone who loves solving problems and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. We'd love to hear from you if you’re ready for an evolving and fast-paced environment focused on delivering amazing guest experiences! What you'll do • Respond to day-to-day guest requests, issues, and other general questions about the cities Sosuite operates in • Answer phone calls, text messages, emails, and messages through various booking platforms • Guide guests through the Sosuite experience, ensuring they have an incredible experience • Help guests troubleshoot minor technology issues (e.g., access to units, wifi connectivity, payment issues) • Work alongside the operations team for task scheduling, and support the finance team in capturing ancillary revenue Qualifications • Someone comfortable with using technology and multiple programs and applications • Mastery of English writing and speaking • Guest-centric and positive mindset • Organized, hardworking, and detail-oriented • Comfortable with ambiguity and rapidly shifting priorities • Thrives in a fast-paced environment • Ability to work effectively both in a team environment as well as independently • Extremely comfortable in independent problem solving with the humility to ask for help when needed • Flexible schedule and open to working overnight and weekends (company operates on EST) • 2+ years experience working in hospitality, service, and customer experience Benefits • Accrued Paid Time Off and paid Sick Leave • Flexible Unpaid Time Off • A team to help you grow professionally and personally • Overtime pay: 1.5x on Sosuite's observed holidays About Sosuite Inc Sosuite   is a modern hospitality company reinventing the short, medium and long-term stay experience. We operate a growing portfolio of design-forward, tech-enabled properties across Philadelphia.