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The Concierge serves to provide second-mile service to all guests by ensuring an inclusive, high-result, patient-centric experience to ease the way for patients, guests, and caregivers in accordance with our promise, "Know me. Care for me. Ease my way." The Concierge serves as the first point of contact for guests and patients, setting a positive, warm and uplifting tone to those visiting the campus. Using extensive knowledge of all areas of the hospital and businesses surrounding campus, supports patients, employees, and guest requests by providing information, access control, wayfinding, and acting as a go-between for triaging operational issues that arise.