Job Opportunities API

Glen Dimplex Home Appliances Aspiration & Purpose: Home of recognisable brands Stoves and Belling, generations of people have grown up with our home appliances in the heart of their kitchen. As a company, we’re building a sustainable, innovative and market-leading branded cooking appliance business that our customers love and that’s driven by profitable growth. Engaged and high-performing colleagues underpin the success of these ambitions. United by our shared values and dedication to accomplish our long-term goals, we are excited by the creative and diverse thinking you could bring to help transform our business. Job purpose/summary: • Ensure all orders are processed efficiently and systematically within required timelines • Validate order accuracy, including product details, customer information, and delivery specifications • Confirm access requirements (eg. property access, installation constraints, special instructions) prior to dispatch • Proactively identify and resolve potential issues that could impact successful delivery • Coordinate closely with logistics, warehouse, and delivery partners to ensure readiness for dispatch • Monitor delivery schedules and take corrective action to avoid delays or service failures • Reduce failed deliveries through thorough order checking and proactive customer communication • Act as a point of contact for retailers and customers, providing updates and managing expectations Key Responsibilities Preinstallation Readiness • Contact customers ahead of delivery to confirm installation readiness • Verify site access (parking, stairs, lifts, restricted access, timing constraints) • Confirm removal of old appliances where required • Identify risks that may affect installation and escalate early Order Accuracy Checks • Review orders for completeness and correctness (product, specification, accessories) • Ensure all required components and services are included • Liaise with internal teams and retailers to resolve discrepancies • Update systems with confirmed and corrected order details Customer Communication • Act as the primary contact for pre‑delivery engagement • Clearly explain delivery timelines, installation requirements, and next steps • Proactively manage customer expectations and reduce uncertainty • Deliver a professional, clear, and reassuring experience aligned to GDHA brand values Brand Introduction • Introduce customers to GDHA, reinforcing trust and confidence • Ensure every interaction reflects a premium and reliable brand experience Issue Prevention and Resolution • Identify potential failed delivery risks and resolve them in advance • Work closely with logistics, installation teams, and customer service • Escalate complex cases where required and ensure full resolution Data and Insight • Capture customer feedback and insights during pre‑delivery contact • Maintain accurate records of interactions and outcomes • Identify recurring issues and support continuous improvement Personal Attributes / Must have: • Highly organised and methodical – able to manage multiple tasks and priorities in a structured and systematic way • Detail-oriented – strong attention to detail to ensure order accuracy and prevent delivery issues • Customer-focused mindset – committed to delivering a positive experience for both retailers and end customers • Proactive and solution-driven – able to identify potential issues early and take ownership of resolving them • Strong communicator – confident communicating clearly and professionally across phone, email, and internal systems • Resilient under pressure – capable of working in a fast-paced environment while maintaining accuracy and professionalism • Collaborative team player – works effectively with cross-functional teams including logistics, warehouse, and service partners • Accountable and dependable – takes ownership of tasks and follows through to completion • Analytical thinking – able to use data, reports, and feedback to identify trends and drive improvements • Adaptable and flexible – responds positively to changing priorities and business needs Key Performance Objectives (KPO’s) (max 3): • Reduction in failed or aborted deliveries • Improved first‑time installation success rate • Customer satisfaction scores related to NPS/Survey • Order accuracy and reduced rebooks Skills, know-how & experience: At GDHA we are proud of our company Values which are our cultural cornerstones.  In addition to role specific skills and experience (outlined below) all of our colleagues should always: Think Customer / Care About People / Value Innovation / Keep It Simple. Preferred: • Experience in logistics, delivery coordination, or customer operations (preferred) Technical/professional qualifications: • n/a