Job Opportunities API

Sales Support & Contract Renewals Executive Differentia Consulting is hiring for a Sales Support & Contract Renewals Executive – August 2021. Market-leading Qlik Elite Solutions Partner, Differentia Consulting are seeking a hardworking, diligent and conscientious administrator to work alongside our sales and retentions teams. We are a diverse and growing team of multi-talented individuals, with a vision of being recognised as the best offsite but onshore partner to our growing number of clients. Working with us: As Sales Support & Contract Renewals Executive, you will provide the foundations for our continued and growing success across the organisation. As well as ensuring our data is always 100% accurate to support our end-to-end processes, you will become our Customers’ primary point of contact for our renewal schemes. Having an aptitude and flair for automation and workflow procedures is a plus – but the true nature of your job is to interact with key people, guiding them through the renewals process whilst fostering healthy communication that builds and maintains relationships. Key Skills: • Exceptional Written and Verbal Communication • Numeracy • Outstanding Organisation and Time Management • Careful Attention to Detail • Experienced in the use of Microsoft Office Software (or similar suites), to include Outlook, Excel and 365 applications • CRM and Helpdesk systems A proven track record of working within a customer facing, senior administrative role is essential. The Role: Main Duties Contract Management • Preparation and submission of accurate renewal contracts, quotations and invoices for all contracts within the specified timeframes, referring negotiations/terminations to Head of Customer Care or respective Account/Dept Manager • Maintenance of contract data – ensuring current contracts and their renewals exist and are accurate for business reporting purposes. • Liaison with respective vendors and Account Managers on progress/queries • Check all relevant inbound billing is accurate and liaise with Vendors/Suppliers to resolve any billing issues. Cross-functional administrative assistance to include but not limited to; • Marketing: creation and maintenance of target lists; processing eshot responses and event registration data; manage mailbox, including junk email, and process social media group requests • Sales Support: supporting in the administration of invoicing, timesheets, work orders / contracts, sales pipeline • Services: creation and maintenance of projects based upon purchases; maintenance of service eligibility Business Systems & Processes • Contribute to the scope, design and testing of new/improved automated business systems and processes. • Document and maintain agreed business processes. General Duties • General office administration and other ad hoc duties as required • Answer main telephone, with other members of staff, responding or redirecting customer queries and support issues • Attend monthly sales meetings • Attend company events as required • Maintain core values and represent Differentia Consulting with pride Please apply with your CV in the first instance to be considered for this excellent opportunity or to request further details. Salary: £24k plus £4k objective based bonus (up to £1,000 per quarter) + benefits Location: Currently Remote (possibility to be permanently remote)