Job Opportunities API

BenefitsPulled from the full job description • Sick pay • Free parking • Company pension • Casual dress • Company events • On-site parking Full job description Job Title Hire Desk Coordinator Company Overview ATC is one of the UK’s leading audio-visual and event production specialists, offering dry hire, projection, LED walls, sound, and lighting services. With ISO 9001 accreditation and decades of experience, both our London & Midlands branches pride themselves on technical excellence and a customer‑focused approach. Job Description As Hire Desk Coordinator, you'll: ● Manage daily operations for the hire desk ● Coordinate booking requests, processing hires, and returns ● Communicate with rental customers and internal teams for scheduling ● Maintain accurate rental documentation (orders, agreements, returns) ● Monitor stock levels and report equipment availability or maintenance needs ● Work with technical teams to ensure equipment is service-ready ● Provide outstanding customer service and respond promptly to enquiries ● Implement hire desk procedures and workflows Key Responsibilities 1. Booking & Coordination ○ Handle hire requests, confirm availability, update schedules. 2. Documentation & Administration ○ Prepare hire contracts, issue invoices, log returns and damage reports. 3. Inventory Tracking ○ Update our hire system, flag low stock, assist equipment procurement. 4. Customer Engagement ○ Serve as the point of contact for customers, managing enquiries and issues. 5. Cross‑Team Collaboration ○ Coordinate with logistics, technical, and projects departments. 6. Continuous Improvement ○ Assist in refining processes to boost desk efficiency and service quality. Essential Skills & Experience ● Prior experience in hire desk, equipment rental, or event logistics ● Strong administrative capability: order processing, documentation management ● Excellent organisational skills with acute attention to detail ● Confident communicator, comfortable liaising with customers and multiple departments ● Process-oriented mindset; adept at implementing structure ● Proficient in MS Office, experience with rental or inventory systems is a bonus Desired Attributes ● Either technical or industry background in AV, events, or equipment hire ● Able to multitask and prioritise in a busy, deadline-driven environment ● Customer-centric and solutions-focused ● Team player with good initiative and ownership ● Flexible to accommodate periods of peak workload Qualifications ● Ideally 2+ years in hire desk, equipment rental, events, or logistic administration ● A Level or equivalent; degree-level qualifications are welcomed but not essential Remuneration & Benefits ● Salary aligned with experience ● Benefits will include pension, holiday entitlement, employee events, training & development opportunities Hours & Reporting ● Full-time, 42.5 hours per week; occasional early starts or late finishes depending on hire returns ● Reports to Hire Desk Manager for the branch Why Join ATC? ● Be part of a specialist AV team with a reputation for excellence ● Work in a well‑run, safety‑focused, and accredited environment (ISO 9001) ● Collaborative and fast-paced setting with significant growth opportunities Job Type: Full-time Pay: £28,000.00-£35,000.00 per year Benefits: • Casual dress • Company events • Company pension • Free parking • On-site parking • Sick pay Language: • English (required) Work authorisation: • United Kingdom (required) Location: • London TW14 0RD (preferred) Work Location: In person