Job Opportunities API

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers. We are looking for a Help Desk Technician II that will be responsible for delivering advanced Tier 1 IT support for local and remote employees. At Energy Solutions, the IT Department is responsible for the planning, maintenance, operation, implementation, and support of IT-related products and services across the organization. In this role, you will respond to support requests through the ticketing system and assigned channels and support physical equipment setup, troubleshooting, shipping, and equipment lifecycle management. In addition, the role contributes to documentation, process improvement, and supports the coaching of junior helpdesk staff. This position is ideal for someone who has experience supporting IT inventory management, onboarding and offboarding hardware processes, and the maintenance of audio/visual equipment across a company’s facilities.      Responsibilities include but are not limited to:   Deliver advanced Tier 1 helpdesk support, including serving as backup and escalation support for Help Desk Technician I staff   Resolve intermediate troubleshooting issues for local and remote employees in a timely and effective manner   Maintain accurate documentation of issues, resolutions, and user requests within the IT ticketing system in accordance with established SLAs   Communicate issue status, resolution progress, and expected timelines to customers   Create and update helpdesk documentation, including technical how ‑ to guides and troubleshooting resources   Ensure documentation reflects current systems, processes, and support standards   Support administration activities or act as a subject matter resource for assigned minor IT systems   Assist senior IT staff and Systems Administration teams with software rollouts, maintenance activities, and technical fixes as needed   Support IT hardware inventory tracking, availability, and lifecycle management   Assist with equipment setup, shipping, collection, repurposing, and disposal for employee onboarding and offboarding   Support maintenance, troubleshooting, and limited procurement of audio/visual equipment used in conference and meeting rooms   Assist the IT Hardware Team with internal office moves and buildouts as required   Collaborate with IT team members to improve service delivery, processes, and user experience     Minimum Qualifications: Bachelor's degree (or a High School diploma and at least 5 years of related experience in IT support services)   3 years of experience providing IT help desk, desktop support, or end ‑ user technical support in a professional environment   Experience responding to and resolving Tier 1 support requests for local and remote users via ticketing systems, email, chat, or phone    Experience supporting both Windows and macOS environments, including user account issues, software troubleshooting, and device configuration    Experie