Job Opportunities API

Job summary The purpose of the role is to provide IT support to Staff, Students and Lecturers at Istituto Marangoni London. Key purpose of the role: • IT Service – support staff, lecturers and students with IT issues and equipment reported through the IT Helpdesk or in person. • The Helpdesk Specialist is responsible for maintaining the School's IT equipment, deploying new devices, managing repairs and providing support across both Apple macOS and Windows environments. • Support the administration of Microsoft 365 services, Microsoft Entra ID and Mobile Device Management (MDM) solutions. • Assist with maintaining the School's IT infrastructure, classroom technology and audio-visual equipment. • Remote support to other campuses may occasionally be required. • Provide technical support for School events both on-site and remotely. • Contribute to improving IT processes through documentation, automation and continuous service improvement. Key Responsibilities: • Installation, configuration and support of computer hardware, operating systems and applications (Apple macOS and Windows). • Build, configure and deploy laptops and desktops for new starters, contractors and replacement devices. • Support the deployment and management of devices using Microsoft Intune, Apple Business Manager and Mobile Device Management (MDM) solutions. • Support Microsoft 365 services including Microsoft Entra ID, Exchange Online, Microsoft Teams, SharePoint Online and OneDrive. • Create, modify and maintain user accounts, access permissions and licences. • Troubleshoot hardware, software and peripheral faults while liaising with third-party suppliers where required. • Support wired and wireless networking, printers, classroom technology and meeting room equipment. • Assist with audio-visual support for School events, presentations and graduation ceremonies. • Install, test and evaluate software before deployment to users. • Assist with maintaining IT asset records, stock levels and equipment lifecycle management. • Create and maintain technical documentation, user guides and knowledge base articles. • Assist with simple automation and scripting using Python, PowerShell or Microsoft Power Platform where appropriate. • Train and guide users, both face-to-face and remotely, ensuring a professional, friendly and supportive approach. • Employ IT best practice and follow School IT policies and security procedures. • Assist with operating system updates, software deployment and endpoint security. • Provide support, procedural documentation and relevant reports. • Prioritise and manage multiple open support requests. • Establish and maintain positive working relationships with staff, students and third-party suppliers. • Undertake any other reasonable duties appropriate to the role. Education and desirable skills Essential • Experience supporting Windows and Apple macOS devices. • Good knowledge of Microsoft 365 applications. • Basic understanding of Microsoft Entra ID (Azure AD). • Familiarity with Mobile Device Management (MDM) or Microsoft Intune. • Excellent troubleshooting and customer service skills. • Good written and verbal communication. • Ability to prioritise workload and work independently. • Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi). Desirable • Experience with Apple Business Manager. • Basic knowledge of Python or PowerShell scripting. • Experience with Microsoft Power Automate. • Knowledge of SharePoint Online. • Experience supporting Microsoft Teams. • Experience with Cisco Meraki networking. • ITIL Foundation or equivalent certification. Salary: Up to £32,000