Job Opportunities API

Lyra Technology Group  is a  p rivate  e quity-backed holding company that invests in and  operates  industry leading technology service businesses. Our companies are  operated  independently by exceptional management teams. Companies that join our group  retain  the employees, name, and culture that have made them successful. As a platform of  Evergreen  Services  Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.      Help Desk Technician (Tier 1-2 ) –  Lyra Technology Group    Lyra Technology Group is seeking a  Help  Desk Technician (Tier 1-2)   f or our  OpCo ,  Network IT Easy , in Lisle, Illinois .   This individual will  be responsible for  supporting clients through  their  helpdesk system, owning tickets from start to finish, and serving as a professional and reliable face of the company.   About Lyra…   Lyra Technology Group  is a private equity-backed holding company that invests and  operates  industry leading technology service businesses. Our companies are  operated  independently by exceptional management teams. Companies that join our group  retain  the employees, name, and culture that have made them successful. As a platform of  Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.      About  Network IT Easy …   Network IT Easy Inc. is a Managed Services Provider (MSP) and technical support outsourcing company located in Lisle, IL. They specialize in supporting small and medium-sized businesses with IT consulting, managed services, network design, cybersecurity, disaster recovery, and more.   Externally, their focus is delivering exceptional support and being a true partner to their clients. Internally, they value strong culture, teamwork, accountability, and camaraderie. Network IT Easy proudly earned first place in the 2025 “Best Workplaces in Illinois.”   Your work as a  Help Desk Technician  will  include  the following duties:     Monitor and actively work tickets within a helpdesk queue. Take full ownership of assigned tickets from start to finish, resolving or properly escalating as needed. Communicate clearly and professionally with end users, providing detailed updates, accurate time entries, and thorough documentation. Maintain and update client documentation when changes are made or outdated information is identified. Represent the company professionally — treat every client issue as if it were your own. Identify potential improvement or upgrade opportunities (hardware, network, security, ISP, Microsoft 365, etc.) and communicate them to the appropriate Account Manager or Field Team member   Our ideal  Help Desk Technician  has the following qualifications:   1+ year experience working for a Managed Services Provider (Required) Strong troubleshooting and technical support skills (hardware, printers, end-user systems) Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Entra, Security/Admin Centers); Teams administration preferred Familiarity with common MSP tools (RMM, PSA, BCDR, IT Glue, EDR/MDR, etc.) Excellent written and verbal communication skills Strong problem-solving ability with a clear sense of ownership and accountability Ability to work both independently and collaboratively Associate/Bachelor’s