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Help Desk Specialist I Shift Lead (Copyright)

cwsc
Companycwsc
CategoryCustomer Support
LocationWashington
RemoteOn-site (inferred)
EmploymentFull-time
LevelLead
SalaryUSD 55k–65k
Posted23 Dec 2025
Last verified10 Aug 2026
SourceEmployer ATS (lever)
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Description
Job Description The Help Desk Specialist I – Lead serves as the senior resource and daily point-of-contact for Help Desk Specialists providing first-contact technical and customer service support. This role supports queue management, ticket quality, escalations, and mentoring of junior staff, while still performing all standard duties. The Lead ensures that customer interactions, troubleshooting, and documentation meet required quality standards and that issues are resolved or escalated in accordance with procedures and SLAs.