Job Opportunities API

About the role : Heavy Equipment Service Manager (Bilingual- English & Spanish) Vermeer Southeast is seeking a highly experienced Heavy Equipment Service Manager to lead, organize, and oversee all operations of the service department. This leadership role is ideal for a seasoned service professional with prior industry experience and demonstrated success managing service operations . The Service Manager will lead a high-performing team focused on delivering an exceptional customer experience while maximizing the effective sale and utilization of all available service hours. What you'll do : Heavy Equipment Service Manager (Bilingual- English & Spanish) People Leadership & Development • Lead, mentor, and develop a professional service team to achieve operational and customer service excellence. • Recruit, hire, and retain high-performing service personnel. • Plan and manage staffing levels to ensure consistent coverage for critical roles. • Coach, evaluate, and develop employees through structured performance management. • Leverage available training programs to elevate technical and leadership capabilities. • Foster a collaborative, inclusive, and accountable team culture. Customer Satisfaction • Ensure delivery of professional, timely, and high-quality customer service. • Build and maintain strong, long-term customer relationships. • Resolve complex customer concerns by recommending effective and value-driven service solutions. • Prepare and deliver accurate service quotes in a timely manner. • Assist with loading and unloading equipment as operationally required. Sales & Growth • Lead service-related sales initiatives and customer outreach efforts. • Drive growth in service revenue through effective utilization of available service hours. • Expand the service customer base while improving customer retention. • Collaborate with sales and operations to identify growth opportunities. Department Management • Analyze shop capacity, technician productivity, and customer demand to optimize performance. • Schedule and coordinate service work to meet operational and customer deadlines. • Maintain current knowledge of service bulletins, equipment updates, and industry best practices. • Oversee warranty claims and ensure proper dealership reimbursement. • Prepare and review weekly and monthly service performance reports. • Manage shop supplies, tools, and equipment while maintaining a clean, safe, and secure facility. • Enforce all safety standards, policies, and documentation requirements. Qualifications : Heavy Equipment Service Manager (Bilingual- English & Spanish) • High school diploma or GED required; college degree preferred . • Previous Service Manager experience required , with Industry experience strongly preferred . • Demonstrated experience in service operations and labor selling at the management level . • Minimum of 4 years of leadership experience , with proven communication and people-management skills (additional experience preferred). • Strong organizational, time-management, and multi-tasking abilities with exceptional attention to detail. • Ability to effectively communicate and follow verbal and written instructions. Benefits offered : Heavy Equipment Service Manager (Bilingual- English & Spanish) • Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned • Paid Training • Corporate Chaplains Program • Health insurance • Dental and Vision plan • Flexible Spending Accounts (FSA) • Company Paid Telehealth Program - MediOrbis • 401K Retirement Plan • Paid Holidays & Vacation • Others We are a Drug Free Workplace and an Equal Opportunity Employer About Vermeer Southeast Vermeer Southeast Sales & Service, Inc, founded in 1967 is a heavy equipment sales and services dealer with locations in Florida, Georgia, and Alabama. Vermeer Southeast is a 100% employee owned company.