Job Opportunities API

Job Responsibilities: • Answer patient calls and emails with professionalism and empathy. • Schedule, reschedule, and confirm appointments. • Manage new-patient intake and required paperwork. • Coordinate scheduling for primary care, mental health, weight-loss, and cosmetic services. • Verify insurance eligibility and benefits. • Process prior authorizations before patient visits. • Coordinate provider credentialing and follow up with insurance companies. • Track insurance verifications and assist with claim issues. • Review clinical notes completed in Doxy for accuracy and completeness. • Flag documentation errors or missing information. • Prepare billing paperwork and forward completed documentation to the billing team. • Coordinate mental health medication check-ins and other patient follow-ups. • Support general administrative and operational tasks. • Assist with Facebook content creation and posting when needed. Requirements • At least 1 year of experience in a similar role in any healthcare related position. • Has strong medical, nursing, or healthcare administration background • Extensive experience with CharmHealth EMR is required. . • Ability to use and teach advanced CharmHealth features confidently. • Experience with insurance verification, prior authorizations, credentialing, claims, and billing. • Excellent attention to detail, particularly when reviewing clinical documentation. • Strong organization and ability to manage competing priorities. • Professional communication, phone etiquette, and customer service skills. • Proactive, dependable, and interested in a long-term position. • Comfortable collaborating with a small team and receiving feedback. Basic Requirements • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required. Technical Requirements • Computer: Reliable laptop or desktop computer. • Internet: Stable high-speed internet connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Working webcam for virtual meetings. • Workspace: Quiet and professional work environment. Benefits • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.