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🌍 A Bit About Us We’re Doccla , and we’re redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey—from early discharge and acute recovery to long-term condition management and proactive care. We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows. We currently work with over 60% of NHS ICBs and supporting health systems across the including UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care. We’re backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann. 🚀 Why Join Us? This is your chance to join Doccla at a key stage in our growth . We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains. We’re solving real problems for patients and health systems—and growing fast. 🧑‍⚕️ What You’ll Do as a Healthcare Assistant/Health Coach The Health Care Assistant (HCA)/Healthcoach plays a critical role in supporting Virtual Care by assisting in the monitoring and care of patients remotely and also to help people develop the knowledge, skills and confidence to manage their own health and wellbeing, supporting them to stay well. The post holder will use the web-based Doccla platform to help monitor patient wellbeing, support their care needs, and assist in delivering high-quality care in collaboration with the wider clinical team. The purpose of the health coaching element of this role is to help people develop the knowledge, skills, and confidence to manage their own health and wellbeing and support them to stay well. You will deliver effective health coaching sessions using a holistic and person-centred approach that helps people focus on what matters to them. The aim is to empower people to take control of their own wellbeing by building their confidence, motivating them to set goals and creating personalised action plans. HCAs/Health coaches will use health coaching, motivational interviewing and behaviour change skills to empower people to make positive lifestyle changes and provide support to ensure they complete evidence based interventions such as vaccinations, regular exercise, stopping smoking, achieving/maintaining a healthy weight and completion of pulmonary rehabilitation. The role will take a holistic approach that helps increase people’s ability to access community support and self-management education and connect to Social prescribing and other support services available. Health Coaches will work alongside clinical colleagues in the health hub to provide a joined-up approach, maximise patient experience and reduce escalations in care Assist in the monitoring of vital signs and collection of patient data through remote technology. Provide support to patients in their home environment, ensuring their comfort, safety, and wellbeing. Communicate effectively with patients, offering reassurance and advice as directed by clinical protocols. Support the clinical team in managing patient care pathways, ensuring timely responses to any patient needs or concerns. Assist in maintaining accurate and up-to-date patient records. Escalate patient concerns to the appropriate healthcare professionals as per established protocols. Participate in clinical audits and quality improvement initiatives. Provide general administrative support to the clinical team, including managing appoint