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Head of Service Operations London Market - Employment Specialists Search Jobs Search For Job Vacancies ... Insurance, Financial and Legal Show Advanced Filters Filters Applied Reset Results Filters: Sort by: Relevance Date Choose a job sector Job Type Salary Range HOME Candidates Jobs Insurance Head of Service Operations London Market Head of Service Operations London Market Lead a substantial Client Services multi-site function, delivering seamless pre-placement and post-placement Insurance support to a global client base. As….. Job Summary Salary: £150,000 - £180,000 per London Job Type: Permanent Job Posted 08/12/25 Share this page Similar Jobs Account Executive Existing Business • Chelmsford, Essex £55000 - £65000 per annum + Bonus & Commission & Car Allowance Commercial Division Lead • Suffolk £120000 - £150000 per annum Binder Technician • London £60000 - £65000 per annum Commercial Account Handler • Chelmsford, Essex £45000 - £55000 per annum Commercial Claims Handler • Colchester, Essex £38000 - £45000 per annum Head of Service Operations London Market Lead a substantial Client Services multi-site function, delivering seamless pre-placement and post-placement Insurance support to a global client base. As….. Lead a substantial Client Services multi-site function, delivering seamless pre-placement and post-placement Insurance support to a global client base. As Head of Service Operations , you'll be accountable for end-to-end service delivery, driving operational excellence whilst embedding strategic transformation initiatives. You'll be part of the Senior Leadership Team, shaping the vision for the Services Operations, and playing a pivotal role in the organisation's global broking strategy. You will own the complete Client Service delivery function, leading high-profile change initiatives, managing budgets and resources effectively, and acting as senior escalation point for complex service issues. You'll mentor teams across multiple locations, drive process efficiency and standardisation, and represent the business in governance forums and client meetings. About The Company Operating at the forefront of the London Insurance Market, they're undergoing exciting transformation and new operating models. This is an organisation that invests in leadership development and offers clear pathways for ambitious operational leaders. What's In It For You as Head of Service Operations Strategic Influence - Work directly with Executive leadership, shaping the future of service delivery with genuine autonomy and resources to drive meaningful change Leadership Development - Build and mentor high-performing International teams whilst creating frameworks that will define service excellence for years to come Innovation Focus - Work with the latest technologies, exciting transformation, and new operating models Exceptional Package - £150,000+ base salary plus performance bonus, hybrid working, and comprehensive leadership development programmes Career Progression - Clear pathways to even more senior positions within a global business that values and invests in operational excellence What We're Looking For • Senior leadership experience in Insurance Client Service delivery, having managed teams of 50+ people • Experience in the London Insurance Market or global broking operations highly desirable • You're a natural leader who inspires trust, coaches teams through change, and makes data-driven decisions • Detail-oriented and quality-driven with a proven track record of improving processes and achieving high service KPIs. • Excellent Stakeholder engagement skills up to Executive level • Familiarity with leading change, including Offshore Operations • Able to navigate matrix organisations and distil complex operational details into clear updates • Resilient under pressure with an innovation mindset and genuine excitement about new technologies Fill in the form and attach your CV below Share this page Similar Jobs Account Executive Existing Business • Chelmsford, Essex £55000 - £65000 per annum + Bonus & Commission & Car Allowance Commercial Division Lead • Suffolk £120000 - £150000 per annum Binder Technician • London £60000 - £65000 per annum Commercial Account Handler • Chelmsford, Essex £45000 - £55000 per annum Commercial Claims Handler • Colchester, Essex £38000 - £45000 per annum I came across Employment Specialists on LinkedIn. They were very helpful and supportive throughout the whole process. Listening carefully to my needs and understanding my work situation at the time. They arranged quite a few interviews with me not long after we initially got in contact. They did an amazing job with interview prep and keeping my nerves at bay, and I'm definitely going to use those skills in future. The difference with Employment Specialists, is that they actually cared about what I wanted and the specific type of insurance I wanted to work in. Found the perfect move into another Insurance position. Employment Specialists Ltd have been fantastic in helping me find a job after university. You’ve communicated brilliantly, been supportive and helpful throughout the application process as well as genuinely matching me with a role I was interested in along with a suitable salary. I’m very happy in my new job and would definitely recommend you to anyone searching for new job who isn’t sure what’s available. Thank you again for all your help! Achieved his first Insurance position with ESL Employment Specialists are very unique in their approach to recruitment and their service is far superior to other agencies. In my experience they are highly efficient and treat the candidate with utmost respect. They were genuinely interested in me as an individual and worked hard to place me in the right role. They kept me informed at every stage and were always available to talk to in order to help me reach the right decision. Thank you for everything. Secured his latest position with Employment Specialists Ltd I have used Employment Specialists Ltd twice over a 5 year period. Both times they have found me great positions at reputable insurance companies. They took the time to find out exactly what I was looking for in a job and what skills I had that could be applied to the available positions. They even assisted me in updating my CV in order to convey myself better to potential employers. The team were very quick to obtain relevant interviews and kept me up to date with any feedback they received. Gained two roles with ESL Fantastic service from Employment Specialists Ltd, made it easy for me and kept me updated at all times, I would highly recommend the them to anyone looking for a new job, outstanding service. Thank you for all your advice and help. Obtained next great Sales role Having worked with Employment Specialists Ltd twice, I would highly recommend them. On both occasions they have successfully found me employment. The most recent role was not an obvious match on paper and I have no doubt that they played a massive part in securing me this opportunity. I have always found them highly professional and supportive during the process, particularly with preparation for interview. Should the need arise again, they will be my first call. Achieved promotion and career change I was put in contact with Employment Specialists Ltd by a family member and received a call very promptly. I couldn't be more happy with the service they provided me. As soon as I was unsuccessful for one job, they straight away found another, and a week after that I was accepted into the next job! I've told all my friends about Employment Specialists and would recommend them to anyone! Secured his first role in Insurance I approached Employment Specialists four years ago and they have assisted me in gaining two separate positions within the insurance industry. I would like to especially mention Malcolm who has been extremely helpful on every occasion. I would most definitely recommend Employment Specialists and will of course use them again in the future if necessary. Achieved a great move into Commercial Account Handling Register your CV In order for us to help you find that perfect job, please send us your CV.