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Head of Service (Languages) in Glasgow Area | , and | Top Language Jobs Language Global Connects - Head of Service (Languages) Employment Type: Permanent Location: Glasgow Area - Scotland, United Kingdom Salary: Competitive package Languages: English, Other Languages Advertiser Details • Name: Global Connects • Posted: 28-07-2016 • Code: Top Language Jobs Global Connects is one of Scotland’s largest and most successful language services companies, working with a wide range of public and private sector clients throughout the UK with ambitious plans to expand into Europe and further afield. With technology playing an increasingly important role in the delivery of language services, we have an on-going restructuring programme to shape the company to take advantage of the opportunities that lie ahead. A key element of this is the creation of this new, Operating Board-level position, reporting directly to the CEO and with responsibility for the Language Services Division’s three functional managers (Translation, Interpretation, and Resourcing) and the delivery of their – and your - financial goals and business objectives. In addition, you’ll seek to expand the company’s market footprint by developing a genuine USP for Global Connects that includes appropriate market segmentation strategies and development of services into other areas, such as sign language and provision of support for visually impaired. Your key tasks will include: • Structuring the Language Services Division to meet the evolving requirements of the marketplace, responding to changing delivery mechanisms including development of on-line service provision; • Establishing and maintaining quality and operational delivery performance standards across all areas, recognising the requirements of individual clients; • Developing and refining, along with external specialists, our bespoke portal software; • In collaboration with the Sales and Marketing Manager, extending the customer base in both public and private sectors; • Ensuring the provision of service suppliers is cost-effective, that quality standards are established and maintained and that individual supplier performance standards are monitored. This is an excellent opportunity for a proven Services Manager, ideally with language industry experience and transferable skills from other related business areas, to come into our business and make a major contribution to its future success. To apply, please send your CV to: Bill Mitchell Optimum Organisation Design Ltd as advisor to the Company Or if you first wish to discuss this opportunity phone him on 07850 953690