Job Opportunities API

About Paired At Paired, we’re on a mission to help couples stay in love. So we created a fun, safe space for couples to explore their relationship and grow together - both digitally and in real life. Backed by expert advice and research, our app delivers engaging questions, games, and quizzes that improve key relationship skills in 5 minutes a day. Alongside this, we offer a growing range of physical products for couples, extending our brand beyond the screen and into everyday moments of connection. Our app is the #1 couples app globally with more than 12M downloads, 250,000 daily active users, and £5M of fundraising to date. We’ve won multiple awards from Apple and Google, recognizing us for our innovative approach to romantic relationship health. About The Role Paired is expanding into relationship coaching and we are seeking an exceptional leader to build and scale this new expert-led service. You’ll own Paired’s relationship coaching methodology, expert standards, training, quality, safety, and coaching experience. You’ll co-own how the coaching offer works, the customer journey, beta design, and customer outcomes, working closely with Product, Growth, CRM, Operations, and Content to bring the experience to life inside Paired. This is a unique opportunity to shape an entirely new category at the intersection of coaching, relationships, and technology — backed by the audience, brand, and resources of the #1 app for couples. What Your Role Encompasses Relationship coaching strategy Develop and launch Paired’s relationship coaching offering Own the coaching methodology, training, quality, safety and coaching experience Co-own the customer journey, beta design, launch plan, and end-to-end coaching experience with Operations, Product, Growth, CRM, and Content Define quality, safety, satisfaction, pathway completion, and customer outcome metrics, and partner with other teams on acquisition, engagement, retention, and commercial metrics Conduct ongoing market and competitor research to identify opportunities for differentiation and growth Partner with leadership to shape the long-term vision for relationship support within Paired Relationship coaching course content Define Paired’s coaching philosophy, frameworks, and approach Design structured relationship coaching pathways for couples and individuals Build training materials, playbooks, and educational content for coaches and customers Define operational safeguards, escalation procedures, and quality standards Expert hiring & management Recruit and manage a high-quality network of relationship coaches, therapists, counselors, psychologists, and other relationship experts operating in a non-clinical coaching capacity Define the profile, qualification standards, vetting process, and onboarding experience of coaches Build systems for coach training, quality assurance, performance management, and ongoing development Create a strong relationship services culture focused on customer outcomes, empathy, and operational excellence Continuously improve customer satisfaction and relationship coaching effectiveness through feedback and data analysis Product integration & operations Work closely with Product, Engineering, CRM, and Operations teams to ensure a seamless relationship coaching experience that integrates naturally into the Paired ecosystem Help define intake flows, matching systems, session logistics, and customer support processes Partner with Operations and Product on the implementation and optimization of operational tools including scheduling and video platforms Partner with Operations to develop scalable processes for scheduling, matching, coach utilisation, session notes, customer feedback, and quality review Collaborate with Product and Content teams to integrate relationship coaching and counseling services, insights, and homework loops into the Paired app experience Maintain high standards of customer