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At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 12 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business. As our Head of Product Tech, you will be accountable for driving product quality, commercial value, operational performance, and thoughtful innovation across our global supply base; supporting the delivery of the business and product strategy through the implementation of the quality framework - encompassing supplier capability, product make, build, quality & comfort, risk management, and continuous improvement. Your work will ensure our products don’t just meet standards, but offer exceptional comfort, feel unmistakably Loaf and are built to last. Provide expert technical support to the business, ensuring Loaf products and suppliers meet—and where possible exceed—legal and industry requirements. You will champion Loaf’s uncompromising standards, where quality and attention to detail define our products and create moments of genuine customer delight. The Job Technical Product Development Bring early technical and sourcing insight at concept stage to shape products that are beautifully made, practical to manufacture, and on cost Support the Product Development team to ensure the right product is produced by the best supplier from a quality and technical perspective Support range architecture & development decisions through product specifications. Find smarter ways to make our products without compromising on quality, comfort, and sustainability. Act as the escalation point for critical quality or supplier issues, investigating recurring or serious customer-reported problems and driving root-cause solutions Suppliers & Sourcing Work closely with the CPO and Category Leads to support a global sourcing strategy aligned to Loaf’s brand, growth plans, and commercial goals Conduct supplier visits both locally and internationally to review quality and technical processes and to conduct on site quality checks. Identify sourcing opportunities that enable the product team to deliver the product strategy at pace, while balancing the need for a best in class supply base and commerciality. Evaluate, onboard, and (where needed) rationalise suppliers and manufacturing partners Build long-term, trusted relationships with our makers to deliver better products through improved make and build, quality, efficiency, innovation, and sustainability. Work with the Category Leads to manage supplier performance through scorecards - obtaining supplier performance review feedback and reporting on the same to relevant stakeholders in the business. Identify supply chain risks related to materials, capacity, and geopolitical factors Cross-functional Leadership Work hand-in-hand with Category Leads and local quality and sourcing teams and agents to keep products on critical path and ensure they are made exactly to the Loaf specification Partner with the Head of Customer Experience and CX teams to ensure product quality supports a consistently great customer experience Work closely with the Recovery & QC team to understand returns and support any product exits. Ethical Trading & Compliance Ensure all suppliers comply with ethical trading standards, Modern Slavery Act requirements, and internal supplier policies Oversee factory audits, remediation plans, and continuous improvement programmes Act as the point of escalation for ethical, environmental, or reputational risk in the supply base Returns & Insight Own and improve key quality and customer KPIs, including: return rates customer product complaints and escalations supplier audit and performance outcomes Use insight from returns and