Job Opportunities API

Irembo is a technology company that designs and develops digital products to ease the accessibility of services in users’ everyday lives worldwide, starting with Rwanda. Our pioneer products, IremboGov and IremboPay, have enabled Rwandan citizens and foreigners to access and pay for over 150 public services online through our one-stop-shop e-governance and payment platforms. To date, we have facilitated over 30 million transactions through our platforms and have ambitious goals to scale our technology worldwide to enable more governments and institutions to serve their citizens better. More information is available on irembo.com . We are a software company building service management, payment, and digital health solutions. Our core clients are government institutions, and we’ve steadily expanded across the local market to serve leading insurers, ISPs, banks, and merchants. International expansion is also underway as we pursue growth opportunities beyond our home market. Our business operates on a three-sided value model, serving institutions, reaching citizens at a national scale, and enabling a network of thousands of active agents. This integrated ecosystem allows us to deliver real impact, simplify access to services, and create value across sectors and segments. Job Level & Seniority: Director / Head of Function Role Overview: We are seeking an experienced, mission-driven product leader to take on the role of Head of Product Management, Service Solutions. Our service solutions are powered by our service management platform, which offers a suite of products and tools serving the service industry: a low-code/no-code platform for digitizing forms and workflows, digital marketplaces ( IremboGov , IremboPlus ) allowing users to access services, an agent portal allowing our network of agents to apply on behalf of users, and an officer portal allowing service providers to process applications and access analytics. As the Head of Product Management, Service Solutions , you will be the chief architect of our product vision, responsible for transforming our strategic goals into a tangible, multi-product roadmap. You will own the full product lifecycle and will be accountable for key business outcomes like user adoption, retention, and satisfaction across our products. This requires a rare blend of deep execution focus and expansive, imaginative thinking. You will be obsessed with the operational details of our users' experience (e.g., queries and complaints) while simultaneously crafting a bold, long-term vision for our platforms. You will be a strategic partner to engineering, design, marketing, operations, and executive leadership, and your work will directly influence how citizens access essential services, how service businesses efficiently scale their operations, and how we leverage data and identity to create a seamless, integrated digital society. Key Responsibilities: Product Vision & Strategy: You will translate the high-level company vision into a tangible product strategy for each product. Portfolio Prioritization & Roadmap Management: You will be responsible for orchestrating the overall product roadmap across the entire portfolio and ensuring that it directly supports the company’s strategic goals. Performance Measurement & OKR Ownership: You will establish and manage a robust system for measuring product success. They will be accountable for translating the product strategy into measurable Objectives and Key Results (OKRs). Product Innovation: This role is accountable for driving a culture of continuous innovation. This involves setting the framework and processes for identifying new opportunities and turning them into new sources of value. Cross-Functional Leadership & Alignment: You will be responsible for ensuring seamless collaboration and alignment on execution across product, engineering, design, and business teams. Team Building &