Job Opportunities API

At Toku, we create bespoke cloud communications and customer engagement solutions that help businesses deliver exceptional customer experiences. Headquartered in Singapore, we continue to expand across multiple markets and jurisdictions while building the next generation of AI-enabled customer engagement technology.   We are looking for a Head of People to lead the next phase of maturity for our People function. Reporting directly to the CEO, you will own the People function end-to-end for a recently publicly listed technology company operating and further expanding across multiple jurisdictions. You will help shape how Toku scales its workforce, develops organisational capability, approaches international growth and prepares for an increasingly AI-enabled future of work.   This role combines strategic leadership with hands-on execution. You will partner closely with senior leadership on workforce strategy, organisational effectiveness and people-related governance, while also building the frameworks, systems and operating foundations that allow a growing international business to scale efficiently, with AI transformation in mind. Success in this role will come from balancing strategic leadership with the ability to enhance practical, scalable solutions that improve how the organisation operates. What you will be doing   ·       People Strategy & Organisational Effectiveness: Shape and execute the People strategy in support of Toku's growth plans, ensuring workforce capability, structure and organisational maturity keep pace with business objectives. Lead workforce planning initiatives and partner with senior leadership on organisational design, Learning and Development initiatives, team effectiveness and organisational scaling. ·       International Growth & Expansion: Bring the People and workforce perspective to international growth initiatives, including employment models, workforce implications, employer-of-record arrangements and market entry considerations. Advise on workforce-related aspects of Centres of Excellence, talent availability and location strategy across multiple markets in partnership with Finance and Legal. ·       Performance, Reward & Career Architecture: Own and evolve the Group reward framework, including compensation benchmarking, salary reviews, career architecture, promotion frameworks and equity programmes. Build performance management processes that support accountability, retention, development and organisational effectiveness while helping leaders make consistent and data-informed people decisions. ·       Systems, Reporting & Operational Excellence: Own and continuously improve People systems, reporting, analytics and operational processes that provide leaders with meaningful workforce visibility and support better decision-making. Drive optimisation across workflows, systems and data, ensuring automation, synchronisation and operational efficiency are maximised before additional manual processes or resources are introduced. Build scalable People infrastructure that supports growth while improving consistency, reporting quality and employee experience. ·       Governance, Compliance & Employee Relations: Maintain employment compliance across multiple jurisdictions, ensuring robust governance, documentation standards and adherence to local regulatory requirements. Lead or support employee relations matters, investigations, grievance handling, whistleblowing reports, disciplinary processes and workplace conduct matters, partnering closely with leadership, Legal and the Board on sensitive issues. ·       AI & Future Ways of Working: Partner with the Head of AI to help shape how people, technology and AI-enabled workflows come together to support organisational effectiveness. Build AI fluency within the People function and identify opportunities to improve efficiency, visibility and decision-making through AI-enabled tools, a