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Head of Operations and Insight Position: Head of Operations and Insight Location: North West (Hybrid working) Experience: Minimum 5 years demonstrable experience Salary: £45k+ Subject to experience Head of Operations and Insight About Vision One Research Vision One is an award-winning market research and insight consultancy, helping organisations make better decisions through evidence, understanding and strategic insight. Working across both public and private sectors, we deliver qualitative, quantitative and consultancy-led research programmes for some of the UK’s most progressive brands and organisations. As our business continues to grow, we are looking for an experienced, ambitious senior-management-level professional to join our team. This is a senior position within the business, combining hands-on project leadership with responsibility for supporting team development, improving delivery standards and helping drive operational excellence across the organisation. The successful candidate will play a key role in shaping how projects are delivered, supporting colleagues across the business and helping ensure Vision One continues to provide exceptional service and insight to our clients. The Opportunity This role is ideal for an experienced Senior Insight or Research Manager looking to take the next step in their career. Whilst project leadership remains at the heart of the role, this position offers the opportunity to contribute more broadly to the business’s growth and development. Alongside managing complex research programmes, you will provide guidance to colleagues, support quality standards, contribute to process improvements and work closely with the senior leadership team to enhance delivery excellence across the agency. This is a role with genuine influence, visibility and scope for progression as the business continues to evolve. The Role The Head of Operations and Insight is responsible for leading the successful delivery of research projects from commission through to final presentation, ensuring projects are delivered on time, within budget and to the highest quality standards. In addition to managing client relationships and overseeing project delivery, the role carries wider responsibility for supporting the development of junior team members, improving ways of working and contributing to the overall effectiveness of the business. The role requires an individual who combines excellent research expertise with exceptional organisational skills, commercial awareness and a passion for delivering outstanding client experiences. Responsibilities Research & Project Leadership • Lead complex qualitative, quantitative and mixed-method research projects from inception through to delivery. • Manage multiple concurrent projects whilst maintaining exceptional standards of quality and client service. • Oversee project timelines, budgets, resource allocation and delivery schedules. • Anticipate project risks and implement proactive solutions. • Ensure all deliverables meet Vision One’s quality standards and client expectations. • Lead project kick-off meetings and internal project reviews. • Maintain strong oversight of project profitability and commercial performance. Delivery Excellence, Quality Control & Business Improvement • Identify opportunities to improve project delivery processes and efficiencies. • Support the development and implementation of best practices across the business. • Contribute to operational planning and resource management discussions. • Help maintain compliance with ISO 20252, internal quality standards and ESOMAR and MRS . • Work closely with the senior leadership team to enhance project delivery, consistency and profitability. • Play an active role in supporting Vision One’s continued growth and development. Team Leadership & Support • Provide guidance, mentoring and support to Insight Executives, Senior Insight Executives and Insight Managers. • Act as a senior point of contact for project delivery challenges and escalations. • Support resource planning and workload management across the team. • Contribute to training, onboarding and professional development initiatives. • Help foster a collaborative, supportive and high-performing team culture. • Encourage best practice in project management, client service and research delivery. • Support Directors in identifying opportunities for account growth and development. • Contribute to proposals, pitches and business development activities where appropriate. About You We’re looking for someone who is: • Significant experience within a market research, insight or consultancy environment. • Strong qualitative and quantitative project management experience. • Outstanding operational and project management skills. • Experience managing multiple concurrent projects and competing priorities. • Strong client relationship management skills. • Excellent written and verbal communication skills. • Commercial awareness and understanding of project profitability. • Experience mentoring or supporting more junior colleagues. • Close attention to detail and commitment to quality. • Proactive, solutions-focused mindset. If this doesn’t sound like you, not to worry, check out our other research vacancies, or you can find a good deal more research and insight roles on MRWeb What We Can Offer • Competitive salary – £45,000+ salary plus bonus scheme. • Workplace pension scheme • Competitive holiday allowance and flexitime • On-site wellness studio and bike/cycling hub • Exposure to a wide variety of research sectors and methodologies. • The opportunity to play a significant role in the future development of a growing and ambitious agency. • Career development opportunities within a growing agency. • The chance to work with a team that combines creativity, behavioural science, and rigorous research standards. • Vision One is a Real Living Wage , Good Business Charter and Equal Opportunities employer, welcoming applications from all sections of the community. All candidates will be considered equally. How to Apply If you’re excited by the idea of helping clients succeed through great research, we’d love to hear from you. Please send your CV and a short cover letter to [email protected] or click the link below Note. By submitting your CV, you consent to our Privacy Policy, which can be viewed in full at our Privacy Policy page. If you would prefer that we not store your details or contact you, please let us know. Latest News Keep up to date with the latest news and posts from Vision One A Research Partnership with Oikocredit The definitive guide to helping research buyers quickly compare the UK’s leading market research agencies, identify specialist expertise, and shortlist the best partners with confidence. 20 Top Market Research Companies in the UK 2026 Discover which charities are leading the sector today—and the strategic priorities that will define success tomorrow. As you have probably seen in the news, the UK’s charity sector is facing a fascinating challenge. On one hand, a small group of highly recognisable organisations continue to dominate public awareness, trust and support. On the other hand, changing donor behaviour, economic pressures and evolving social priorities are creating opportunities for a new generation of charity brands to emerge. The findings from Vision One’s Charity Brand Barometer reveal both today’s leaders and tomorrow’s contenders, offering valuable insight into where the sector may be heading next. The UK’s Top Charity Brands The strongest charity brands in the UK continue to be dominated by health-focused organisations. Cancer Research UK ranks first overall for Brand Equity, followed closely by Macmillan Cancer Support and the British Heart Foundation. Animal welfare charities such as the RSPCA and Dogs Trust also perform exceptionally strongly, demonstrating the enduring appeal of causes that combine emotional relevance with broad public support. What is particularly interesting is that the top rankings are not simply a reflection of awareness. Many of these organisations have spent decades building trust, emotional connection and cultural relevance. Brand… Top 50 UK Charities Ranked: What’s Next for the Charity Sector?