Job Opportunities API

At Ten our goal is simple, to become the most trusted service business in the world.   We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.  We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. For more information, check out this video: Welcome to Ten! Will you help take us there?   We are looking for a  Head of Global CRM Programmes and Operations who will be responsible for establishing and leading the global CRM operating model, ensuring the efficient, scalable and consistent delivery of CRM activity across markets. This role combines CRM operational leadership, programme governance, delivery excellence and stakeholder management to optimise how CRM initiatives are planned, prioritised, executed and measured globally. Working closely with CRM Strategy, Proposition, Product, Data, Technology, Client Services and Regional teams, the role oversees the operational delivery framework that underpins all CRM activity, ensuring programmes are delivered efficiently, consistently and in accordance with agreed standards, processes and performance objectives. The position plays a critical role in driving operational excellence across CRM, embedding best-practice governance, improving delivery effectiveness, strengthening risk management and ensuring the organisation can scale increasingly sophisticated lifecycle, automation and personalisation programmes globally. Key Responsibilities CRM Operations and Delivery Leadership Lead the global CRM roadmap and operating model, ensuring the effective planning, prioritisation and execution of CRM programmes across all markets. Own CRM delivery governance, ensuring all activity is managed through structured processes, clear accountability and agreed service levels. Establish and maintain operational frameworks that support efficient campaign execution, automation delivery and lifecycle programme management. Drive operational excellence across campaign delivery, lifecycle programmes, automation and personalisation initiatives through continuous improvement across CRM processes. Identify opportunities to improve efficiency, scalability and execution quality. Ensure CRM activity is delivered consistently across regions while supporting local market requirements. Lead the end-to-end operational execution of CRM programmes across multiple regions, clients and business units. Partner with Data, Product, Technology, Commercial and Client teams to ensure seamless CRM execution. Develop resource planning, capacity management and operating models to support business growth. Global Programme Delivery, Resource Planning and Operational Performance Create a scalable global CRM operating model, including optimal CRM attribution models and new channel launch strategies. Ensure consistent execution standards across all markets. Drive adoption of automation, personalisation and CRM best practice. Act as the senior escalation point for CRM delivery, operational risk and programme governance. Support the evolution of CRM from a campaign function to a strategic customer engagement capability. CRM Platform and Technology Enablement Act as the global subject matter expert for Braze, ensuring effective use of platform capabilities. Partner with Product, Technology and Data teams to support CRM platform integrations, data architecture and system enhancements. Ensure the underlying CRM infrastructure supports scalable automation, advanced segmentation and real-time personalisation. Leverage customer data to inform segmentation, targeting and per