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Head of Customer Trust

Smartcat
CompanySmartcat
CategoryCustomer Support
LocationEurope
RemoteOn-site (inferred)
EmploymentNot stated
LevelDirector
SalaryNot stated by the employer
Posted18 May 2026
Last verified12 Aug 2026
SourceEmployer ATS (greenhouse)
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Description
About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. Smartcat was founded in 2016 to help global enterprises create and manage their multilingual content. Today, Smartcat is the essential language AI platform for the global enterprise.  Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team. It also allows any user to create new content by tapping into a multilingual enterprise library.  More than 1,000 global companies including 25% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world. Smartcat’s vision is to realise a world where there is equal access to innovations and ideas.  Smartcat is backed by Matrix Partners, FJ Labs, and other leading VC firms focusing on SaaS, marketplaces and AI. You might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios. Despite the economic recession, Smartcat is growing at 150% YoY. It's well-funded and capital efficient, providing a unique combination of a hyper-growth environment with downside protection and the ability to think and plan long-term. Mission As a Head of QA at Smartcat, your mission is to be a company-wide centre of QA excellence, elevating our product quality to match that of top-tier tech companies. You will innovate testing strategies, enhance cross-department collaboration, and lead the QA team towards excellence, ensuring Smartcat exceeds customer expectations in reliability and user experience. Outcomes Build a quality management system to reduce the number of production bugs by 50%. This involves setting up a framework that ensures consistent quality throughout the development lifecycle and resolving defects before deployment Collaborate with Engineering Directors to create an effective automated testing process, including end-to-end, unit, and API tests, and facilitate interaction with product teams Develop a testing process with developers’ involvement to integrate testing into the development process and engage developers in quality maintenance Define quality metrics and test strategies to develop testing procedures. Select metrics that guide test planning and strategy, assessing the testing process's efficiency and the effectiveness of test cases Continuously implement AI-based QA approach Requirements Have at least 10+ experience as QA engineer, out of them 5+ years as QA lead of 5+ people Established testing processes and supported them Know and value standards of quality, software testing methodologies, and test design techniques Have 5+ years of practical experience i