Job Opportunities API

Job Opportunity: Head of Customer Success Location: Old Street, Shoreditch (Hybrid – minimum 3 days per week in office: Tuesday, Wednesday & Thursday) Salary: £65,000 - £80,000 base (depending on experience) Function: Sales & Account Management Experience Level: 3–4 years experience Eligibility: Must have the right to work in the UK (Visa sponsorship is not available) About Our Client Our client is a forward-thinking technology company operating a fast-growing, purpose-driven platform within the corporate food space. They are passionate about revolutionising the food industry and are looking for a dynamic leader to support their ongoing expansion across multiple markets. They champion an inclusive, collaborative culture and are an Equal Employment Opportunity Employer dedicated to building a diverse and supportive team. The Role As the Head of Customer Success , you will lead the strategic vision for the customer success department, ensuring exceptional service delivery and driving long-term retention. Managing a dedicated portfolio of enterprise clients, you will own critical performance metrics, lead an internal team, and collaborate cross-functionally to align customer success initiatives with broader business objectives. Key Responsibilities Strategy & Execution: Develop and implement a comprehensive customer success strategy to maximise satisfaction, retention, and customer lifetime value. Portfolio Management: Directly lead and nurture our client's enterprise portfolio, serving as a trusted advisor and advocate for key stakeholders. Team Leadership: Manage, coach, and mentor a team of Customer Success Managers to ensure performance targets are exceeded. Metric Ownership: Maintain full accountability for churn rates, customer satisfaction scores, and upsell/cross-sell revenue targets. Cross-Functional Collaboration: Partner with Sales, Marketing, and Product teams to align goals and streamline the customer journey. Process Optimisation: Refine onboarding, training, and support workflows to ensure a seamless experience for all corporate clients. Growth & Expansion: Proactively identify opportunities for upselling and cross-selling additional products or services to existing accounts. Who You Are Industry Passion: You are genuinely passionate about food and the corporate hospitality/tech industry. Proven Leader: You possess strong leadership skills with a track record of motivating teams to achieve and exceed targets. Strategic & Data-Driven: You take a analytical approach to problem-solving, utilizing CRM software and CS tools to track interactions and drive insights. Relationship Builder: You possess excellent communication, negotiation, and interpersonal skills to seamlessly influence key corporate stakeholders. Adaptable: You thrive in fast-paced, dynamic startup environments and can pivot quickly to changing priorities. Experience: 3–4 years of experience in Customer Success or Account Management. Experience within the B2B food industry is highly advantageous. Language: Fluent English is required. What’s on Offer? Our client believes in rewarding their team with an exceptional benefits package, including: Time Off: 30 days annual leave + dedicated volunteer days off. Food Perks: Free daily lunch via their innovative internal platform when in the office, plus a team breakfast every Tuesday! Professional Growth: Learning & development budget, alongside 6 dedicated days per year for professional development. Health & Wellness: On-site gym, eyecare vouchers, and a choice of two Cycle-to-Work schemes (including city bike options like Lime). Financial & Lifestyle: Salary sacrifice pension scheme, salary sacrifice childcare scheme, and access to hundreds of retail discounts. Workplace Comfort: A remote-working budget to set up your home space, combined with a vibr