Job Opportunities API

At Senra Systems, we believe that the future of manufacturing lies not in automation, but in configuration.     We supercharge electrical wire harness manufacturing through software configuration, transforming skilled assembly tasks into high-throughput production lines. We enable customers to design what they want, when they want it and deliver harness builds at record-breaking speed. Position Overview We are looking for a Head of Customer Programs to lead the organization responsible for customer engagement, technical program management, estimating, quoting, and long-term account growth.   This is a highly visible executive leadership role with direct interaction with the COO, CEO, and CTPO.   The Head of Customer Programs & Estimating is responsible for building and leading the customer-facing engine that converts customer demand into profitable, repeat production business. This leader will oversee all estimating, quoting, program management, technical program management, customer communications, and account growth activities. They will be accountable for customer experience, quote conversion, estimating accuracy, organizational scalability, and long-term revenue growth.   This role requires a unique blend of manufacturing expertise, commercial acumen, technical credibility, leadership capability, and operational discipline. The ideal candidate has spent significant time in high-growth manufacturing environments and understands both how products are built and how customers are won and retained. This role will require up to 25% of travel time as required.   Organization The  Head  of Customer Programs & Estimating will lead the teams responsible for customer engagement, technical program management, estimating, quoting, and program execution. The organization currently consists of an Estimating function (Estimating Administrators, Estimators, and Estimating Engineers), a Program Management function supporting awarded production programs, and a growing Technical Program  Management function responsible for strategic customers and high-priority opportunities through an end-to-end ownership model. This leader will be responsible not only for managing these teams, but also for  determining  how the organization should evolve and scale  over time  to support company growth.   What you'll own: Leadership & Organizational Development   Build and lead a high-performing Customer Programs & Estimating organization. Recruit, develop, and retain top talent.   Drive accountability through metrics, operating reviews, and performance management.   Create a culture of ownership, urgency, creativity, customer focus, and continuous improvement.   Estimating & Quoting   Own company-wide estimating and quoting performance.   Improve quote turnaround times, estimate accuracy, and consistency.    Establish scalable estimating methodologies and pricing frameworks.   Refine labor estimating models and quoting tools.   Drive continuous improvement of estimating systems and workflows.   Develop processes for both standard production work and large, strategic contract opportunities.   Customer Programs & Account Management   Own strategic customer relationships. Develop customer engagement strategies that increase retention and repeat business.   Drive proactive customer communication throughout the program lifecycle.   Ensure customer expectations are understood, communicated, and met.   Create systems for capturing customer feedback and converting it into operational improvements.   Revenue Growth & Commercial Performance &nbs