Job Opportunities API

Role mission We are looking for a hands-on Head of Customer Engineering to lead our Support and Solutions Engineering organization. Your mission is to transform these teams into a proactive, customer-focused team that helps customers successfully onboard, adopt, and scale. The main goal is to build a scalable support model, improve customer satisfaction, create clear processes, and make sure that Support, Solutions Engineering, Commercial, Product, and Engineering teams work together effectively. Key responsibilities Leadership & Operations Own the Customer Engineering organization (Support and Solutions Engineers). Lead team priorities, delivery, customer outcomes, and day-to-day operations. Build a modern, proactive, customer-oriented organization that scales with the business. Establish clear ownership, support processes, escalation paths, SLAs, and collaboration models across Product, Engineering, Sales, and Customer Success. Define how Solutions Engineers engage in customer onboarding, trials, POCs, enterprise deployments, escalations, and technical pre-sales activities. Ensure high-quality onboarding, internal knowledge sharing, customer documentation, and knowledge transfer from Engineering. Partner with Sales on enterprise customer discussions, solution design, and technical onboarding. Own operational KPIs, customer satisfaction, reporting, and process improvement. Participate directly in customer escalations, incidents, and critical operational activities.