Job Opportunities API

Description Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or Front Office Director while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy Education & Experience • At least 2 to 3 years of progressive experience in a hotel or a related field is required. High School diploma or equivalent required. • College course work in related field helpful. • Previous supervisory responsibility preferred. • Must have a valid driver's license for the applicable state. • Must be able to convey information and ideas clearly. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must be able to work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results. • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. • Must maintain composure and objectivity under pressure. • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests. • Must be able to work with and understand financial information and data, and basic arithmetic functions. Requirements Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service oriented manner. • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. • Maintain a friendly and warm demeanor at all times. • Set the standard for guest relations at the Front Desk. • Obtain all necessary information when taking room reservations. • Monitor all V.I.P. and special guest requests. • Review Front Office log and Trace File daily. • Fully comprehend and execute all relevant phases of the front desk computer system. • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. • Be aware of all rates, packages, and promotions currently underway. • Be familiar with all in-house groups. • Be aware of all closed out and restricted dates. • Follow and enforce all Avion Hospitality hotel credit policies. • Be able to perform all duties of Front Desk Agent. • Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. • Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met. • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates, be the team leader). • Assist the G.S.M. in ensuring that associates are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log). • Have knowledge of and assist in all emergency procedures as required. • Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner. • Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. • Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates. • Ensure the maximization of room revenue through Rooms Merchandising. • Answer all guest inquiries in a timely and professional nature. • Be involved in departmental meeting, planning and execution. • Help maintain productivity levels at or above budgeted standards. • Perform any other duty as required by management. • Assist in training of new hires and current associates on a regular basis. • Attend meetings as required by management.