Job Opportunities API

The Role At Whistler Platinum, the guest experience doesn't start at check-in; it starts the moment someone reaches out. As our Guest Services Coordinator, you'll own both ends of that journey: converting inquiries into bookings and turning arrivals into memories. This is a agile role that moves fluidly between pre-arrival coordination and in-resort guest support. If you're equally comfortable closing a booking and calming a frustrated guest, this role was built for you. About the Role, Benefits & Perks • Full-time, year-round • $24–$27 per hour or salary equivalent, based on experience • Shifts schedule is typically between 8:30am–7pm, including some weekends • Extended Health benefits after 12 months (negotiable) • Annual lifestyle spending account for WB pass or other recreational expenses • Fun and supportive work atmosphere, staff socials, and outings • Flexible schedule to enjoy the Whistler lifestyle • Discounts to experience Whistler activities What You'll Do • Serve as the primary point of contact for guests across phone, email, and messaging platforms - from first inquiry through check-out • Respond to reservation inquiries and guide guests to the right property through tailored, consultative recommendations • Confirm bookings, process payments, and manage changes or cancellations • Coordinate pre-arrival planning, offering genuine, informed recommendations for dining, activities, and local experiences • Arrange concierge services including activity bookings, transportation, and specialty requests - equipment rentals, lift tickets, private chefs, spa treatments, and more • Respond promptly to in-resort guest requests, feedback, and service issues and follow through until resolved • Coordinate with Housekeeping, Maintenance, and Property Services to action guest needs • Maintain accurate guest profiles, communication logs, and records in the property management system • Represent Whistler Platinum as a luxury brand ambassador in every interaction What We're Looking For • Prior experience in hospitality, guest services, or reservations (preferred) • At least one year of local Whistler knowledge - guests will lean on you for it • Excellent communicator who's equally sharp in writing and in person • Sales-minded and comfortable with consultative upselling • Tech-savvy with experience in reservation or property management systems • Calm and solutions-focused when the pressure is on • Highly organized with strong attention to detail across multiple moving parts • Adaptable and genuinely excited to work across two different functions What Success Looks Like Guests feel looked after from first inquiry to check-out. Your bookings are accurate, your communication is proactive, and the teams around you always know what's coming. You treat every guest like they're the only one -even when you're juggling ten. Benefits: • Company events • Extended health care • Paid time off • Wellness program Flexible language requirement: • French not required Experience: • Hospitality: 1 year (required) Licence/Certification: • Driving Licence (required) Location: • Whistler, BC (required)