Job Opportunities API

Job Description • JOB SUMMARY The Guest Service Assistant is responsible to look after the guests and therefore organising their reservations, arrivals, in house stay, requests and departures. She/he is also responsible to participate in all Hotel Services offered to the guests by displaying accurate, updated relevant information. • JOB DESCRIPTION Duties and Responsibilities: Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At Management discretion, direction may be given for tasks outside the scope of work described. • Guest satisfaction • To ensure materials is in place for reservation, arrivals, in house stay, request, and departure. • To organize guest’s reservation, arrivals, requests, in house stay, and departures. • To follow up on guests issues. • To ensure all customers requests are handling quickly and effectively. • Check registration cards to ensure that all details necessary have been recorded. • Update all existing and new guests’ history files as and when new information arrives. • Monitor Guest comments cards and compile and distribute monthly guest comments. • Perform analysis of guest’s comments for management on a monthly basis. • Compile and affect mailing lists when required by hotel. • Prepare and send all compliments letters in reply to guests who have filled in the comments cards. • Keep any records required for back up and future reference. • Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action. As advised by Guest Relation supervisor. • The Guest Service Assistant should make a very good first impression. Indeed, she/he should be a smiling, welcoming and warm person. He/she shouldn’t forget that she/he represents the first contact with guests and we have just one chance to do a first good impression. • To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensures all rooms are assigned two days in advance to guest arrival. • To organize on a weekly basis the invitation for the Management cocktail. • To keep up to date the Hotel golden book by asking High Profile guest to sign it. • Hotel Visit: • To participate in all hotels visit when required. • To participate in all Eductours when required. • To coordinate with housekeeping, front desk and villas the visit for the day. As well as all other departments that might involve. • Communication: • To look after the guest history by maintaining a system that keep record of preferences, comments and special needs. • Environmental Awareness: • To comply with all company and local laws regarding, Fire, Health and Safety procedure. • To participate in any training sessions of the aforementioned. • To report and follow up any defects with equipment within the work environment.