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Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay. The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses. The Romanos, a Luxury Collection Resort is seeking for a Guest Service Ambassador to join our team during the night shift . to provide exceptional service and a memorable experience to our guests. The Front Office Ambassador anticipates guests needs and uphold the high standards of the Luxury Collection brand. Responsibilities: Welcome, assist, and engage guests during overnight hours, ensuring a warm, refined, and personalized experience at every interaction. Handle all nightly administrative tasks and coordinate effectively with other hotel departments to ensure smooth operations. Manage and resolve guest complaints, disturbances, and emergency situations during the shift. Prepare and submit risk and margin reports for internal and external use. Monitor the hotel’s overnight operation and ensure that all procedures are followed according to standards. Lead and supervise Front Desk activities throughout the night, ensuring clear communication and high guest satisfaction. Complete and verify all end-of-day and night audit reports with accuracy and attention to detail. Oversee the entire check-in and check-out process, providing efficient and high-quality service that reflects The Luxury Collection standards. Requirements At least 2 years of experience within the hospitality industry in Front Office Agent position (experience in a 5-star hotel preferred) Hold a Hospitality degree. Be a great communicator who allures guests from all over the world. Be an inspiring team player Have proper communication etiquette (both written and spoken) with internal and external guests. Speak, write and converse freely in both Greek and English . Knowledge of German and/or Russian/or French language will be an advantage. Possess strong computer skills and knowledge of Opera software Have impeccable cooperation, attention to detail, inspiration, and organizational skills. Be able to act proactively and constantly find creative solutions in every guest encounter. Have the ability to prioritize and multitask Ability to handle confidential information. Benefits What We Offer: Competitive Compensation Package Private Medical Plan Accommodation in the vicinity of Costa Navarino (for non-Messinian associates) Meals Provided On-site Personal & Professional Growth: Ongoing Training & Development Opportunities Potential for Task Force Assignments Abroad in Marriott Hotels Exposure to an International Work Environment Wellbeing & Perks: Use of Costa Navarino Facilities (subject to internal policies) Access to the Support Room – Online Wellness Platform Discounts at Marriott Hotels Worldwide