Job Opportunities API

Primary Responsibilities • Ensure client satisfaction by establishing and adhering to policies and procedures related to Operations and the company, with a focus on enhancing client experience and service delivery. • Foster effective communication among all staff levels to promote a collaborative environment and a culture of engagement and teamwork. • Address and resolve client needs promptly and comprehensively, proactively identifying opportunities for service improvement and initiating corrective action when necessary. • Represent Operations with external stakeholders, including client auditors, maintaining positive relationships and open dialogue to ensure alignment with client expectations. • Manage the implementation process of new clients, collaborating with cross-functional teams to ensure a smooth transition and efficient set-up within Operations while also fostering positive client experience s . • Assist senior management in policy development and the implementation of internal controls, with particular emphasis on promoting staff engagement and empowerment. • Review financial reporting/NAV packages for accuracy, adherence to controls, and timeliness, providing insights and recommendations for improvement as needed. • Research and resolve accounting and tax issues, providing expert guidance and support to internal stakeholders and clients as required . • Stay informed of regulatory requirements and liaise with the local regulator as necessary to ensure compliance, • Assist and drive staff engagement initiatives. • Conduct employee appraisals in line with the company's performance management tools, providing constructive feedback and support for professional development while fostering a culture of employee engagement and growth. • Ensure adherence to and actively participate in the annual SOC Type II audit process but gathering evidence, working with the auditors and participating in the internal audit function. • Represent the company at networking events , as needed, an d be able to represent the Operations process articulately with prospective clients. Qualifications Required: • A professional accounting qualification • Minimum 1 5 years of experience working in fund administration, specifically with exposure to financial markets/institutions, debt funds, hedge funds or private equity vehicles • Minimum of five (5) years of experience managing a team of 10 or more , both in-person and remote. • Strong knowledge of investment accounting and technical knowledge of alternative investments, fund accounting and the preparation of financial statements • Paxus and / or Investran experience preferred • Detailed knowledge and understanding of regulatory matters including Anti-Mo ney Laundering/Anti-Terrorist Financing and other regulatory reporting • Strong computer skills and effective communication skills, both verbal and written • The willingness to work overtime and public holidays when required • Based in Atlanta, GA or Kitchener, Ontario