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Group Account Director

Ethnicity Matters
CompanyEthnicity Matters
CategorySales
LocationToronto
RemoteOn-site (inferred)
EmploymentNot stated
LevelDirector
SalaryNot stated by the employer
Posted5 May 2026
Last verified12 Aug 2026
SourceEmployer ATS (greenhouse)
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Description
Group Account Director     In this role, you'll report into the Managing Director and will provide strategic and tactical leadership across multi-million-dollar engagements, while keeping abreast of daily project activities. You're experienced with identifying clients' business needs, working with creative, in-house studio, and Consumer Connections (media) teams to understand, define, and build effective solutions that generate measurable results.   Ideal candidate will:   Thrive in an entrepreneurial environment and be known as forward-thinking and solutions-oriented   Have integrated advertising agency experience managing multiple portfolios of clients’ businesses   Have a passion and genuine interest in multicultural marketing   Have an ability to build trusting and respectful relationships with your clients and internal teams   Be strategically minded with a strong ability to troubleshoot with clients and team members   Instill confidence from all team members and clients that you can solve a business problem   Demonstrate a driver personality and be highly organized   Show the ability to lead a team, lead the client, and not just manage them   Anticipate a client’s needs, not waiting for them to ask the question   Qualifications:   10–15 years of experience working in an agency environment with experience in both traditional (TV/radio/OOH) and digital   Senior level enough to not just lead, but grow the business organically.    Ability to build trusting and respectful relationships with clients and internal teams   High level of understanding regarding insights and strategy   Experience managing teams of 5+ individuals   Ability to manage long-term, multi-million-dollar engagements with numerous stakeholders and projects   Comfortable interacting with clients at various levels and industry backgrounds, from C-Suite to administrative support staff   Strong ability to manage and set client expectations   Leadership   Provide strong leadership and counsel to clients to help them identify issues and opportunities   Lead integration across the entire integrated grid; drive cohesion and connection   Together with EM’s executive team, hold the highest standards for the EM product   Contribute to the vision, direction, and culture of EM via participation in the leadership team   Business Partnering   Be seen by the client as a trusted partner truly vested in their success   Maintain a deep and thorough understanding of the client’s business and category   Collaboration & Partnerships   Build strong, trustful relationships with senior clients and work to establish wide client relationships across all EM team members   Model and build strong, collaborative, and open relationships with EM team members   Strategic Thinking   Lead in the accurate identification of the problem to be solved and appropriate options   Ability to think on your feet   Creative Championing   In partnership with creative and strategy leads, ensure the creative product is delivered against EM’s creative vision and standards   Responsible for educating and fostering a desire for creative excellence from the client   Responsible for building a desire to produce excellent creative product within the account team   Skillful Communication   Possess persuasive and commanding presentation skills   Adapt communications to different team member levels to ensure understanding