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Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge. Google AI Architect – AI Bot (Billing & Citizen Services) Minimum Qualifications • Applicants selected for this position will be subject to a government background check (Public Trust Level) and must meet eligibility requirements. • US Citizen • College Degree Required Role Summary: The Google AI Architect will lead the design, development, and deployment of an AI-powered bot for our client to streamline billing processes and enhance citizen-facing services. This role is responsible for building a secure, scalable, and compliant AI solution on Google Cloud , including conversational interfaces delivered through web, API, and Google Workspace channels (Google Chat and Google Meet) , to improve operational efficiency, accuracy, and user experience. Key Responsibilities: Responsible for architecting and deploying a secure, AI-powered chatbot on Google Cloud to automate client’s billing processes and enhance citizen engagement through intelligent, compliant, and scalable digital services. Architect and design an end-to-end AI chatbot solution using Google Cloud (Vertex AI, Dialogflow, Gemini, BigQuery, Cloud Functions, etc.). Develop an intelligent bot to: • Automate billing inquiries and workflows. • Provide real-time, accurate responses to citizen queries. • Implement AI bot integrations across multiple interaction channels, including web interfaces, APIs, and Google Chat within Google Workspace. • Enable secure, authenticated, and role-based conversations via Google Chat for internal users and authorized stakeholders. • Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required. • Support self-service options for payments, invoices, and status tracking. • Ensure compliance with federal data security, privacy, and accessibility standards (FISMA, FedRAMP, HIPAA where applicable, Section 508). • Integrate the AI bot with our clients’s existing billing systems, databases, and APIs. • Define AI governance, data management, and model lifecycle processes. • Optimize performance, scalability, reliability, and cost efficiency. • Establish monitoring, logging, and continuous improvement frameworks for AI models. • Collaborate with client stakeholders, project managers, and development teams to gather requirements and translate them into technical architecture. • Provide documentation, training, and knowledge transfer to internal teams. • Strong expertise in Google Cloud Platform (GCP) and AI services. • Experience with conversational AI, chatbots, and automation platforms. • Proficiency in AI/ML architecture, data pipelines, and API integrations. • Knowledge of federal IT compliance, cybersecurity, and data governance standards. • Experience designing scalable and secure cloud-based solutions. • Strong communication and stakeholder engagement skills. Preferred Qualifications: Experience working with federal agencies or government projects. Background in billing systems, financial workflows, or citizen service platforms. Certifications in Google Cloud or AI/ML Architecture. Preferable Billing Functional Scope (for AI Bot) : • Handle citizen inquiries related to invoices, charges, and payment status. • Provide real-time access to billing details such as invoice number, amount due, due date, and payment history. • Support automated generation and delivery of invoices and billing statements. • Enable self-service payment guidance and redirection to secure payment platforms. • Validate billing discrepancies and route complex issues to human agents. • Automate reminders and notifications for upcoming or overdue payments. • Support refunds, adjustments, and credit inquiries based on predefined business rules. • Integrate with clients’s financial and billing systems to ensure data accuracy and consistency. • Maintain audit trails and transaction logs for compliance and reporting. • Ensure secure handling of financial and personally identifiable information (PII). Thanks & Regards, Praveen Kumar, Sr. Recruiter Zillion Technologies Inc E-mail: praveen(at)zilliontechnologies(dot)com Phone: 571-814-3745